The Norton Museum of Art is seeking an IT Director to manage and maintain the ongoing Museum IT experience by proactively supporting various constituencies and working within a well-defined IT Management Framework. The IT Director will meet organizational goals by accepting ownership for accomplishing new and diverse challenges with a zeal for technology, as well as the support and maintenance of existing applications. The Information Technology Director is responsible for the overall planning, organizing, and execution of all IT functions at the location.
The essential responsibilities of the position are to stay abreast of state of the industry and implementing technologies where appropriate to bring museum to the forefront of technology leadership; lead new building project from early phases through post-opening; budget analysis and forecasting; driving continual improvements and efficiency/optimization; maintain health and stability of critical systems including network equipment, servers, websites, and applications by following documented procedures and exercising due care; ensures the consistency and maintainability of existing applications by creating, maintaining, and enforcing standards/procedures for implementing technical solutions; function as a primary liaison to Managed Service Provider, escalating issues where necessary while working under vendor directives; maintain a variety of user devices ranging from PCs, printers, scanners, virtual desktops to iPads, mobile phones, and tablets; facilitate routine user moves/adds/changes of device, phones, or workspaces upon request; convey basic user training of essential business functions including authentication, connectivity, email, collaboration, phone system, and museum management software; monitor, maintain, and manage a trouble ticketing/helpdesk system while fully documenting procedures/resolutions/changes; participates on all hardware and software evaluations and maintains vendor contracts.
The candidate must be able to meet a flexible work schedule including some evenings and weekends; be able to multitask, meet deadlines, and problem-solve while working under pressure; be able to communicate effectively orally and in writing; must possess excellent customer service and interpersonal skills, interpreting technical requests from non-technical users.
The candidate must be able to maximize the use of facilities, hardware, software and resources to accomplish a goal; be able to learn quickly and adapt to new solutions; have demonstrated knowledge with TCP/IP, DNS, DHCP and IP routing protocols; be able to manage virtual environment and storage system to serve user population requests; have Basic understanding of WiFi, RFID, and other enterprise wireless technologies; be able to effectively patch/tone/trace/create CAT5 cabling for network drops and patch cabling; be able to perform basic management duties of a network switch, router, and firewall; be able to manage switchport VLAN assignments and identify proper use thereof.
The candidate must have fundamental understanding of typical corporate phone system features and operation; familiarity with granting or disabling user security access/permissions under Active Directory and VPN accounts; familiarity with supporting a corporate messaging environment such as Microsoft Exchange and must be comfortable with supporting Mac and PC operating systems (Windows Server 2003/2008); some Linux possible.
There will be light physical exertion including, but not limited to, physically handling and/or lifting equipment/objects up to approximately 50 pounds, climbing ladders, pulling wire, kneeling and crawling to make repairs, as well as adjusting and/or installing equipment.
Five – ten years’ experience in supporting network and server technology, and servicing users one-on-one
Associates Degree required; 4 year Degree preferred
A+, CCENT, or equivalent introductory-level industry certification required
Microsoft MCSE, Cisco CCNA/CCDA preferred
Museum/cultural institution prior experience a plus
Please send cover letter, resume and references to firstname.lastname@example.org
The Norton Museum of Art is an equal opportunity employer.