Visitor Services Representative
Is seeking a part-time Visitor Services Representative. The Visitor Services Representative is the face of the Museum to the public.
Responsibilities include welcoming the museum visitors, directing visitors to the various exhibitions, gallery spaces and special programs. The Visitor Services Rep will collect admission information; promote and sell memberships; answer questions regarding the Museum’s collection, special events and facilities; sell tickets for special exhibitions or events; operate the ticketing software system (Siriusware); answer the Museum phone and enter daily attendance reports.
These duties are all enhanced by an outgoing, welcoming demeanor.
The Representative must be proficient in MS Office; possess excellent verbal communication skills and strong customer service skills. Siriusware software experience preferred. High School diploma a must/college preferred. Weekend hours required.
Please send resume and cover letter to email@example.com.
Curatorial Assistant/Education Department and Curator of American Art
The Norton Museum of Art is seeking a Curatorial Assistant/Education Department and Curator of American Art
This full-time exempt position provides administrative and clerical support for the Division of Education and Curator of American Art and reports to the Curator of Education and Curator of American Art
- The major responsibilities for the Education Division t are to perform administrative duties to relieve the Curator of Education and staff of details associated with management of the Division, including but not limited to:
- Managing purchase of office supplies and monitoring department collateral materials, such as rack cards and public brochures.
- Helping with planning and preparation for meetings (such as Education Committee)
- Assisting with correspondence, mailings, and department logistics
- Copying/organizing/distributing training materials for volunteers, interns, docents and class participants (such as Art 101)
- Assisting with ArtSpeaks and other public programs requiring registration
- Assisting with education program assessment
- Other reasonable duties as requested.
The major responsibilities for the Curator of American Art are to perform administrative duties to relieve the Curator of American Art of details associated with management of the Department of American Art, including but not limited to:
- Assisting with correspondence, including handling general correspondence and managing mailings
- Organization and maintenance of online and physical files related to the collection, exhibitions, and other projects
- Organization and maintenance of databases related to the collection, exhibitions, and other projects
- Assisting with phone queries.
- Prepares and submits requests for reimbursement for the Curator.
- Depending on qualifications, may be asked to research art and artists.
- Other reasonable duties as requested.
BA degree is required and volunteer and/or professional experience at an art museum a plus.
Knowledge of Microsoft Office and Outlook, and facility with learning other software programs; good customer service skills; pleasant telephone etiquette; ability to work with public, peers, supervisors, Trustees & donors required.
Must be detail-oriented and well-organized, with excellent verbal and written communication skills, and must demonstrate independent judgment in professional setting. Must perform all duties with a high level of tact, professionalism, trust and efficiency. Must be energetic, pro-active, informed, and possess a cordial and collegial attitude. Must be able to sit for long periods of time at a PC. Infrequent light physical effort required. Evening and week-end hours occasionally required.
Please send cover letter and resume to firstname.lastname@example.org.
Development Officer for Special Events
The Norton Museum is seeking a Development Officer for Special Events. This full time position, reporting to the Director of Development, is responsible for the planning and implementation of special event fundraisers and development stewardship events.
The Development Officer for Special Events will supervise the two Development Associates for Special Events; and as part of the Museum’s Development Department, the Special Events team will support the Special Events, Membership, Campaign and Institutional Giving program areas to achieve the Development Department goals.
- Develop, coordinate, and execute two major Museum fundraisers, the Museum’s annual Gala and BIJOUX! contemporary jewelry exhibition and sale.
- Manage pledges, revenue and expenses for these specific events, with a focus on fundraising goals (individual and corporate sponsorship) and the appropriate acknowledgement of these gifts.
- In partnership with the Director of Development and Development Officer for Institutional Giving, solicit individuals and corporate partners for special event support and identify prospective Museum supporters
- Develop and maintain relationships with established and potential donors, sponsors, vendors, etc. and ensure execution of sponsorship benefits.
- Ongoing interaction and contact with event chairmen, event committees, and Museum Trustees, including scheduling and attending décor prototype meetings, menu tastings, etc.
- In partnership with other members of the Development team, schedule and coordinate logistics for annual events and programming related to the Development department’s activities, including but not limited to: special exhibitions openings, Membership and donor stewardship events, as well as campaign cultivation opportunities. Additionally, this may include coordinating private events for Trustees, corporate partners, and other Museum supporters.
- Oversee season schedule and timelines/calendars for Development Department and assist in determining post-event cultivation follow-up.
- Research to develop ideas/ procedures to keep events forward-looking and meet weekly and maintain open dialogue with Director of Development to establish a shared vision for events.
- Create and manage department budget and goals; review and approve all department expenses and ensure proper tracking.
- Write copy and coordinate printed/marketing materials (save-the-date, invitation, program, event signage, press releases, ads, etc.) with the Museum’s Design Director, ensuring accuracy and conformity to Museum mission and standards.
- Ensure the Special Events team works synergistically with all departments of the Museum to create a seamless event experience for event attendees, staff, and Museums visitors.
- Oversee vendor relationships (rentals, lighting, food, entertainment, hotels, etc.), obtain contracts, submit check requests, and ensure delivery of services.
- With the Museum’s Volunteer Coordinator, recruit, train, and manage event volunteers when needed.
- Serve as staff liaison for event site and support personnel, vendors, and special Museum guests.
- Ensure that all aspects of each event maintain a high standard of excellence and efficiency, with a goal of perpetual improvement.
- Assist the Special Events team with general administrative tasks, including answering phones, managing RSVP lists and email accounts.
- Bachelor's degree required
- Must have at least two years’ experience in a related role; experience in Development and hospitality preferred.
- Ability to handle confidential information appropriately.
- Proficient in Microsoft Office applications, including database management (Raiser’s Edge proficiency a plus).
- Excellent written, verbal, and communication skills.
- Ability to convey a positive and professional image, especially in high-pressure situations.
- Self-starter with the ability to prioritize, multi-task, and excel in a fast-paced environment.
- Good decision making and problem solving skills.
- Demonstrate the highest level of personal and ethical standards.
- Attention to detail and accuracy in performance.
- Ability to meet and impose deadlines, working with minimal supervision.
- Willingness to work extended hours, including nights and weekends as needed.
- Ability to walk/stand for prolonged periods during events, and ability to lift and/or move 15 pounds with or without reasonable accommodation.
Please send cover letter, resume and 3 references to email@example.com
The Norton Museum of Art is an equal opportunity employer.