Docent and Volunteer Manager

Incredible opportunity at the Norton Museum of Art in West Palm Beach, Florida! We are seeking a Docent and Volunteer Manager (DVM).   This is a full-time, salaried position.

The Opportunity: The Docent and Volunteer Manager (DVM) reports to the Museum’s Curator of Education and works closely with other departmental staff.  With oversight from the Curator of Education, s/he will develop, execute, and manage the operations of the Docent Program and the Volunteer Program. 

Qualifications:  S/he will be an inclusive manager and mentor of the highest integrity, with the ability to lead, motivate, inspire, and unite docents and volunteers around a shared vision.  S/he should have an open and engaging personality able to attract a diverse range of docents and volunteers.

  • Minimum of three (3) years of relevant / applicable work experience, preferably in a non-profit organization.
  • A genuine passion for the Museum’s mission and the ability to hold meaningful conversations and foster relationships with docents and volunteers.
  • Excellent English language skills including oral, written, active listening, and presentation skills.
  • Excellent time management and organizational skills.
  • Positive “can-do” attitude, flexible, team-oriented, attention to detail, results driven and demonstrated initiative.  A good sense of humor is also appreciated!
  • Prior experience training others, leading, motivating, managing and supervising volunteers.
  • Solid problem-solving skills and abilities.
  • Flexible to attend evening and weekend events, including some Saturdays and some Friday evenings. 
  • Competence in using computer applications such as Microsoft Office Suite (Outlook, Word, Excel and PowerPoint) plus experience with various databases, such as Raiser’s Edge, Altru, and Volgistics.
  • Up to 5% travel may be required. 
  • Bilingual language skills (to include Spanish) is a plus but not required.
  • Associate’s Degree is required.  Relevant Bachelor’s Degree is preferred.
  • Physical Requirements:  The person in this position must be able to move about inside and outside the museum; to frequently communicate with key stakeholders (speaking, hearing, exchanging information); critical thinking and problem solving skills and abilities, ability to access and operate computer and other office equipment, and ability to lift, move or carry up to ten (10) pounds. 

For immediate consideration, please send an email with your resume and cover letter attached (Microsoft Word format) to:  [email protected].   No telephone calls please. 

The Norton Museum of Art is an Equal Opportunity Employer and celebrates a diverse team of talented and dedicated staff, docents, and volunteers. 

Visitor Experience Associate

The Norton Museum of art is hiring Visitor Experience Associates for the upcoming season. This part-time position serves as the welcoming face of the Museum to the public. This position reports to the Visitor Experience Officer and Senior Visitor Experience Officer.

Job Responsibilities

 Responsibilities include but are not limited to:

  • Working closely with the public by welcoming museum visitors and directing them to exhibition spaces, public programs, or to ongoing tours, with an engaging, approachable demeanor.
  • Collecting admission information for admissions, group tours, public programs, and recording in Altru software; Promoting Museum membership benefits and opportunities.

These duties are all enhanced by an outgoing, welcoming demeanor.

Job Specifications

  • The Associate must be proficient in MS Office, possess excellent verbal communication skills, good judgement and strong customer service skills.
  • Altru software experience preferred, but will train.  Experience working in a retail environment and utilizing CounterPoint is a plus.
  • Able to sit or stand for long periods.
  • Comfortable answering multi-line phones.
  • Education: High School diploma a must, bachelor’s degree preferred.  
  • Must be available for Friday night and Weekend hours.


Please send resume and cover letter to [email protected].

The Norton Museum of Art is an Equal Opportunity Employer.

Part-time Security

The security officer is responsible for security of the Museum, safety of visitors and staff, giving informative answers to visitors and/or staff in friendly, respectful manner, observing and reporting any irregularities.

Major Responsibilities: 

  • Safeguard the museum’s artwork in and outside the museum galleries.
  • Safeguard the physical plant and assets through the use of effective security patrols.
  • Understand all museum procedures and assist contractors, visitors and staff.
  • Conduct yourself in a welcoming, pleasant manner when greeting or speaking with Museum visitors.
  • Work closely with the Visitor Experience staff when encountering a problem in the Museum galleries or public spaces.
  • Officer must be able to follow directions and react quickly during emergency situations.
  • Provide timely and accurate information to the security Supervisor on unusual conditions or situations.
  • Speak clearly over a two-way radio and be understood by other members of the staff.
  • Officer must be able to work effectively and courteously with diverse groups of visitors and staff.
  • Routinely completes daily patrol schedule for areas assigned within time frequency provided.
  • Perform other duties as assigned by Security Supervisor.
  • Conduct oneself in the best interest of the Museum.
  • Available to work until 10 pm on Fridays or later during special events.



  • High School diploma or equivalent.
  • State Security License preferred. (Knowledge of security and safety procedures)
  • Ability to read, write, and speak fluent English, and follow written and oral instructions.
  • Officers must be able to stand or walk a patrol 7 or more hours per shift.
  • Demonstrate ability to act courteous and professional with contractors and staff.
  • Able to work outside in the elements.
  • Able to work until 10 pm on Fridays or later when necessary.
  • Officers must be able to communicate clearly, effectively, and professionally with visitors and staff by radio.

Please send resume to [email protected]   or fill out an application at the Norton’s administration entrance, Jefferson Road & S. Dixie Highway, West Palm Beach, FL

Development Assistant

The Norton Museum of Art is seeking a Development Assistant to provide administrative support to the Museum’s busy Development Department, and assist with the cultivation and stewardship of donors. This is a temporary (6-month), full time, non-exempt position. 

 Job Responsibilities:

Development Department Administration

  • Proactively coordinate and prepare materials required to support the scheduled programs and functions of the Development Department; including management of the Department calendar, budget, files, and Department-run events.
  • Coordinate special access tour scheduling with Visitor Experience team and Development staff.
  • Assist with special projects, including events for Trustees and special friends. Maintain professional communications with Trustees & donors, and work with Director’s Office to facilitate donor correspondence.
  • Coordinate Annual Fund solicitation efforts.
  • Assist with departmental communications, including correspondence, writing reports and organizing support materials and mailings.
  • Perform administrative duties to relieve the Director of Development of details associated with management of the office, such as completing expense reports.
  • Participate in evening and week-end fundraising activities with Special Events staff as needed.
  • Refer communications to the correct parties, route incoming calls, mail, arrange conferences and meetings, secure space, work with caterer when necessary, prepare materials for meetings and special events, review outgoing correspondence for accuracy, grammar, etc.
  • Interact with museum departments and outside vendors as the liaison from the Development Department
  • Utilize Microsoft Office, including Word, Excel, Power Point, Access, Microsoft Outlook and Altru .


Gift Processing and Research

  • Acknowledge incoming gifts with Development Associate for Stewardship, including but not limited to major gifts and annual fund donations. Duties include preparing letters to donors, gift entry in the Department’s Altru database, and follow-up with Finance Department to ensure proper gift reconciliation.
  • Conduct prospect research and prepare Briefing Sheets, review and distribute to Development staff and Director’s office as needed.
  • Assist with Director’s Office gift acknowledgement correspondence.
  • Maintain constituent records in Altru; responsible for weekly tracking and reporting to Director of Development and other program areas.

Job Specifications: 

  • BA required
  • Proficient in Microsoft Office applications, including database management. Proficiency with Blackbaud donor management software products a plus (Raisers Edge or Altru)
  • Excellent written, verbal, and communication skills
  • Ability to convey a positive and professional image, especially in high-pressure situations
  • Self-starter with the ability to prioritize, multi-task, and excel in a fast-paced environment
  • Good decision making and problem solving skills
  • Demonstrate the highest level of personal and ethical standards
  • Attention to detail and accuracy in performance
  • Ability to meet deadlines, working with minimal supervision
  • Schedule flexibility; ability and willingness to work nights and weekends as needed
  • Ability to walk/stand for prolonged periods during events, and ability to lift and/or move 15 pounds with or without reasonable accommodation

Please send cover letter, resume and three references to [email protected]

Director of Human Resources

The Norton Museum of Art seeks a Director of Human Resources. 

The Human Resources Director reports directly to the Executive Director and is responsible for overall administration of human resources functions.  The Human Resources Director is a member of the Senior Staff.

Position Specifications

  • Benefits:   Responsible for the development, implementation and day-to-day administration of the Museum's benefit program.  Ensures accurate and effective communication with both employees and providers regarding helpful and necessary coverage information.
  • Employee Records:   Responsible for appropriate personnel record collection and retention policies and the confidentiality of all personnel information. Reviews position descriptions and oversees performance appraisal process on an annual basis.
  • Recruiting, hiring and termination: Responsible for the recruitment of all temporary and regular staff, coordination of the hiring process with supervisors, and the orientation of all new employees. Ensures that all proper and appropriate measures are taken throughout the hiring or termination of an employee. Conducts new employee orientation and exit interviews.
  • Staff development:   Responsible for training programs or instructional guides, guidelines, procedures and/or policies measuring or encouraging internal development; and the use of motivational tools.
  • Manage STC, the Staff Team Committee.  Responsible for governance of STC, oversee budget and approve projects undertaken by STC.
  • Policy and Procedure:   Responsible for development and implementation of personnel and compensation policies and procedures; recommends improvements for the internal Museum policies.  Communicates with and advises staff regarding internal policies and procedures.  Ensures the fair and equitable administration of policies.
  • Compensation:   Responsible for the construction and update of job descriptions and salary ranges for staff positions.
  • Legal: Assures compliance with all federal, state and local regulations.
  • Payroll:  Assists the payroll process by entering and maintaining employee payroll records.   

Job Requirements


BA degree in Human Resources or related field

Training and Experience:

Five or more years’ human resource experience with management level experience required

Job Knowledge:

Excellent organizational, communication and interpersonal skills Must be proficient in Microsoft Office Suite software

Physical Requirements:

Must be able to sit for long periods of time at a PC. Infrequent light physical effort required.

The Norton Museum of Art is an Equal Opportunity Employer.


Please send cover letter, resume and three references to [email protected]

Various Positions with Constellation Catering

Are you interested in career opportunities with Constellation Culinary Group? The Restaurant at the Norton is looking for candidates interested in Event Server, Event Bartender, Event Cook, and Warehouse/Pantry positions. 

Complete your online application today!

To get started, click "Start Here" to register as a new user. Complete the application, and click "Find Jobs" to search for a position that is of interest to you.  

Online Application 

Casting Call Dates:

Thursday October 24 / 10am - 4pm
Saturday, October 26 / 10am - 4pm
Thursday, November 7 / 10am - 4pm
Saturday, November 9 / 10am - 4pm

Please bring a copy of resume, AND TWO official gov’t IDs

List of Acceptable Documents

For questions or concerns please contact:
Tia Azarra: [email protected]
Scott Osborne: [email protected]

Constellation Catering is an Equal Opportunity/Affirmative Action/Minorities/Women/Individual with Disabilities/Protected Veteran Employer

Internship Opportunities

Public Programs Internship (Paid)

Public Programs Intern (Paid)


The Norton Museum of Art Public Programs Internship is a paid, part-time, program that provides one undergraduate, recent graduate, or graduate student the opportunity to gain hands-on experience in Public Programs in a museum while working with a team of museum professionals. Application deadline November 22, 2019.

Internship Dates


December 13, 2019 – April 24, 2020


Responsibilities during events:

  • Assist with program public proceedings, including set-up, coordination, providing general information on the museum, security, crowd control, keeping the site clean and stocked of all necessary supplies, clean up, etc.
  • Assist in coordinating public programs by interfacing with a variety of stakeholders including performers, artists, the public, and Norton staff, as needed, to facilitate all aspects of event production.
  • Organize and manage volunteers during events.
  • Anticipate and respond to program/event and visitor/guest needs as they arise.
  • Work with other staff and volunteers to ensure a quality experience for visitors and event guests.
  • Communicate with the Public Programs Manager on all aspects of events and public programs, including schedule, supplies, logistics, and staff.


Responsibilities during office hours:

  • Draft Art After Dark schedules and submitting them for edits.
  • Create material orders for workshops or programs for approval.
  • Work with Docent and Volunteer Manager to ensure volunteer coverage for each program.
  • Contribute to the creation of marketing and promotional materials.
  • Assist Public Programs team in other administrative duties as needed.


  • Enthusiasm for working with the public of all ages
  • Written and verbal communication skills
  • Detail-orientated and organized
  • Ability to maintain a professional and courteous manner in a fast-paced environment
  • Ability to be a team player
  • Ability to multitask
  • Strength, dexterity, and mobility to perform all duties (to include some lifting and stair-climbing)


Required commitment

Part-time 16 hours each week including Friday evenings from 2-10 p.m. and some Saturdays. Office hours are flexible and to accommodate candidate’s schedule.


Eligibility and Terms

The program is open to college juniors, seniors, recent graduates, and graduate students. Preferred majors include art history, hospitality, marketing, communications or business degree with strong interest in special events, non-profit organizations, and the arts. This is a paid internship.


Internship Application Materials: 

Applications must include all materials listed below to be considered. Application deadline November 22, 2019.

Please email the following to Gladys Ramirez, Public Programs Manager, at [email protected].

  • A cover letter, no more than 500 words. Please explain your interest in the Norton Museum of Art and this Internship. Briefly state your goals and objectives in obtaining this internship and how this experience may inform your career plans or interests.
  • Resume: Please include contact information, internship and work experiences, a list of relevant academic courses, and language skills.
  • Unofficial college transcript.
  • Two letters of recommendation from academic or professional references: Letters must include the candidate’s name and the recommender’s name, job title, company/organization, email address, and phone number.


Qualified applicants will be contacted for interviews. Please no telephone inquiries. The Norton Museum of Art is an equal opportunity employer.

The Norton Museum of Art is an equal opportunity employer.