Visitor Experience Associate

The Norton Museum of Art is hiring Visitor Experience Associates for the season. This part-time position serves as the welcoming face of the Museum to the public.  This position reports to the Visitor Experience Manager and the Director of Visitor Experience.

Job Responsibilities


Responsibilities include but are not limited to:

  • Working closely with the public by welcoming museum visitors and directing them to exhibition spaces, public programs, or to ongoing tours, with an engaging, approachable demeanor.
  • Collecting admission information for daily admissions, group tours, public programs, and recording in Altru software; Promoting Museum membership benefits and opportunities. Handling cash transactions on a daily basis is a must.
  • Monitoring the museum’s parking lot. Able to communicate parking procedures to guests as they arrive, with a friendly, welcoming demeanor.

These duties are all enhanced by an outgoing, welcoming demeanor.

Job Specifications

The Associate must be proficient in MS Office, possess excellent verbal communication skills, good judgement and strong customer service skills.

Altru software experience preferred, but will train.  Experience working in a retail environment is a plus.

Able to sit or stand for long periods.

Comfortable answering multi-line phones.

Education: High School diploma a must, bachelor’s degree preferred.  

Must be available for Friday night and Weekend hours.


Please send resume and cover letter to

The Norton Museum of Art is an Equal Opportunity Employer.

Sophie Davis Fellowship for Inclusion, Diversity, Equity, and Access

This full time, exempt, position reports to the Curator of Education

Building on the Norton Museum of Art’s current programming efforts and the institution’s new strategic plan, the Davis Fellow will: work with Education department staff and other colleagues throughout the Museum to address issues of inclusion, diversity, equity and access (IDEA) through public, youth, school and family programs; engage community organizations to encourage greater participation and involvement with the Museum; assist staff to develop new and improve existing program initiatives for diverse audiences.

Specific duties include:

  • Act as a liaison between the Museum and community organizations to expand the dialogue about ways the Museum can serve the region’s diverse audiences;
  • Act as an advocate for the Museum in diverse communities and for diverse communities in the Museum;
  • Network with the County’s educational, cultural and social service organizations to provide greater Museum access to their members and clients through individualized tours and/or program efforts;
  • Reach out to local organizations to cultivate their involvement with the Museum as a venue for meetings and events;
  • Work with Curatorial and Education colleagues to develop programs that are as accessible and inclusive as possible;
  • Assist and support Development Department in fundraising efforts for accessible and inclusive programming;
  • Assist and support Communications Department in promoting accessible and inclusive programming;
  • Develop evaluative strategies with other staff to assess programming efforts;
  • Participate in regional and national forums addressing diversity, equity, access and inclusivity in museums.


The successful candidate has: a knowledge of best practices for Museum programming and audience diversity and inclusion; a professional and personable manner who can relate well with community members, volunteers, colleagues and supporters; knowledge of the South Florida community and its needs; excellent speaking and writing skills; computer proficiency.


Master’s Degree in a field related to the position; 3 years of experience in Museum work; Spanish speaking skills are a plus.

Part-time Security

The security officer is responsible for security of the Museum, safety of visitors and staff, giving informative answers to visitors and/or staff in friendly, respectful manner, observing and reporting any irregularities.

Major Responsibilities: 

  • Safeguard the museum’s artwork in and outside the museum galleries.
  • Safeguard the physical plant and assets through the use of effective security patrols.
  • Understand all museum procedures and assist contractors, visitors and staff.
  • Conduct yourself in a welcoming, pleasant manner when greeting or speaking with Museum visitors.
  • Work closely with the Visitor Experience staff when encountering a problem in the Museum galleries or public spaces.
  • Officer must be able to follow directions and react quickly during emergency situations.
  • Provide timely and accurate information to the security Supervisor on unusual conditions or situations.
  • Speak clearly over a two-way radio and be understood by other members of the staff.
  • Officer must be able to work effectively and courteously with diverse groups of visitors and staff.
  • Routinely completes daily patrol schedule for areas assigned within time frequency provided.
  • Perform other duties as assigned by Security Supervisor.
  • Conduct oneself in the best interest of the Museum.
  • Available to work until 10 pm on Fridays or later during special events.



  • High School diploma or equivalent.
  • State Security License preferred. (Knowledge of security and safety procedures)
  • Ability to read, write, and speak fluent English, and follow written and oral instructions.
  • Officers must be able to stand or walk a patrol 7 or more hours per shift.
  • Demonstrate ability to act courteous and professional with contractors and staff.
  • Able to work outside in the elements.
  • Able to work until 10 pm on Fridays or later when necessary.
  • Officers must be able to communicate clearly, effectively, and professionally with visitors and staff by radio.

Please send resume to [email protected]   or fill out an application at the Norton’s administration entrance, Jefferson Road & S. Dixie Highway, West Palm Beach, FL

Development Assistant

The Norton Museum of Art is seeking a Development Assistant to provide administrative support to the Museum’s busy Development Department, and assist with the cultivation and stewardship of donors. This is a temporary (6-month), full time, non-exempt position. 

 Job Responsibilities:

Development Department Administration

  • Proactively coordinate and prepare materials required to support the scheduled programs and functions of the Development Department; including management of the Department calendar, budget, files, and Department-run events.
  • Coordinate special access tour scheduling with Visitor Experience team and Development staff.
  • Assist with special projects, including events for Trustees and special friends. Maintain professional communications with Trustees & donors, and work with Director’s Office to facilitate donor correspondence.
  • Coordinate Annual Fund solicitation efforts.
  • Assist with departmental communications, including correspondence, writing reports and organizing support materials and mailings.
  • Perform administrative duties to relieve the Director of Development of details associated with management of the office, such as completing expense reports.
  • Participate in evening and week-end fundraising activities with Special Events staff as needed.
  • Refer communications to the correct parties, route incoming calls, mail, arrange conferences and meetings, secure space, work with caterer when necessary, prepare materials for meetings and special events, review outgoing correspondence for accuracy, grammar, etc.
  • Interact with museum departments and outside vendors as the liaison from the Development Department
  • Utilize Microsoft Office, including Word, Excel, Power Point, Access, Microsoft Outlook and Altru .


Gift Processing and Research

  • Acknowledge incoming gifts with Development Associate for Stewardship, including but not limited to major gifts and annual fund donations. Duties include preparing letters to donors, gift entry in the Department’s Altru database, and follow-up with Finance Department to ensure proper gift reconciliation.
  • Conduct prospect research and prepare Briefing Sheets, review and distribute to Development staff and Director’s office as needed.
  • Assist with Director’s Office gift acknowledgement correspondence.
  • Maintain constituent records in Altru; responsible for weekly tracking and reporting to Director of Development and other program areas.

Job Specifications: 

  • BA required
  • Proficient in Microsoft Office applications, including database management. Proficiency with Blackbaud donor management software products a plus (Raisers Edge or Altru)
  • Excellent written, verbal, and communication skills
  • Ability to convey a positive and professional image, especially in high-pressure situations
  • Self-starter with the ability to prioritize, multi-task, and excel in a fast-paced environment
  • Good decision making and problem solving skills
  • Demonstrate the highest level of personal and ethical standards
  • Attention to detail and accuracy in performance
  • Ability to meet deadlines, working with minimal supervision
  • Schedule flexibility; ability and willingness to work nights and weekends as needed
  • Ability to walk/stand for prolonged periods during events, and ability to lift and/or move 15 pounds with or without reasonable accommodation

Please send cover letter, resume and three references to [email protected]

Internship Opportunities

2020 Summer Internship Program (Paid)

The Norton Museum of Art Summer Internship Program provides four undergraduate students the opportunity to gain practical art museum experience, engage in intellectual discourse, and develop professional skills. Throughout the seven-week program summer interns will:

  • Work in departments throughout the Museum based on departmental needs and intern interests.
  • Lead summer camp tours through Museum special exhibitions and the Museum Collection.
  • Participate in meetings with art world professionals and visit regional arts institutions.
  • Engage in weekly readings, writing assignments, and discussions of current art historical and museum studies issues.

Terms and Eligibility

The program is open to undergraduates at any accredited U.S. college or university, and to those who have earned a B.A. degree within the past year, but are not currently enrolled in graduate school. All applicants must have successfully completed at least two college-level courses in art history.

Interns will be paid and receive housing in West Palm Beach, FL.

Internship Dates: June 15, 2020 – July 31, 2020

Application Deadline: March 20, 2020

Applications must include all materials listed below. Incomplete applications will not be considered. Application materials will not be returned. 

· Norton Museum of Art Intern Application – Download Here

· A typewritten personal statement of no more than 500 words

· Two letters of recommendation from academic or professional references

o Letters must be sealed and signed across the flap by the recommender. Letters can be sent with your application or separately for receipt by March 20, 2019.

· Resume

· Official college transcript

All internship applications should be mailed to:

Norton Museum of Art

Kate Faulkner, Associate Curator of Education for Public Programs

1450 S Dixie Avenue

West Palm Beach, FL 33401

For more information, contact the Kate Faulkner, Associate Curator of Education for Public Programs at [email protected]

The Norton Museum of Art is an equal opportunity employer.