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JOB SUMMARY: 

The Development Officer for Membership is a full-time, exempt position that reports to the Director of Membership. The position is responsible for the management of the Museum’s General Membership program, including the Young Friends of the Norton and Student Membership levels, and the Emerging Collectors Council alongside the Director of Membership. With Guidance from the Director of Membership, this includes setting and achieving annual revenue goals, organizing a suite of events and benefits, creating a strong foundation for customer service, and strategizing methods of acquiring and retaining members through promotional initiatives, direct mail efforts, and marketing campaigns, In addition, the position will work alongside the Director of Membership to create overall strategy and synergy for the growth of all levels of Membership at the Museum and to find opportunities for the cultivation of new and stewardship of current and returning members.

The Development Officer for Membership oversees the Development Assistant for Membership to manage the processes for gift entry, fulfillment, and renewals for all Membership transactions, as well as to ensure the hygiene of the Museum’s database.

RESPONSIBILITIES:

Responsibilities include, but are not limited to:

• Work with the Director of Membership to evaluate, develop, and broaden the Membership program, including setting and achieving budgeted goals, with the greatest focus on General Membership levels, Young Friends of the Norton, and Student Members.
• Alongside the Director of Membership:
  • Create a moves management system to identify opportunities to upgrade a member’s engagement and level of giving through strategic rapport-building.
  • Serve as a forward-facing member of Membership and the Development team overall to cultivate and steward Members.
  • Create consistency with benefits across all levels of membership.
  • Work closely with Museum’s Curatorial Team in developing the Emerging Collectors Council season of events and coordinating acquisition efforts.
• Responsible for the growth and cultivation/stewardship of the Young Friends Membership group as a tool for broadening audiences and increasing outreach for the Museum.
• In partnership with Visitor Experience and the Development Assistant for Membership, create processes to support best practices for members with Visitor’s Experience staff and the Reservations Desk team, ensuring consistent customer service and timely responses to member issues/inquiries via phone and email. Research additional opportunities to improve the member experience.
• Work with the Visitor Experience department, The Store, and The Restaurant to ensure proper training on the Museum’s membership program, policies and procedures, and strategies to increase on-site sales. In partnership with the Director of Museum Services, create department and individual member sales goals, and reward system for Visitors Experience staff.
• In coordination with the Director of Membership and the Special Events team, plan, coordinate, and implement engaging member activities such as events, previews, behind-the-scenes conversations, and other opportunities with the goal of designing a lively and attractive membership program.
• Work with Development Assistant for Membership to create a system to regularly audit member data to maintain database hygiene and produce membership mailing lists by utilizing database query functions. Utilize knowledge of Altru queries, membership reports, and other tools to create budget estimates for Membership revenue, specifically within General Membership and Young Friends.
• Oversee Development Assistant for Membership to support all aspects of member stewardship, including the processing of memberships in the Museum’s database, the acknowledgment/fulfillment process, monthly renewals, member/donor recognition, and database upkeep.
• Work with the Director of Membership and the Director of Marketing and Advertising to create and execute a strategic marketing plan for Membership. Coordinate with the Director of Membership, the Marketing/Communications team, and external consultants to build partnerships and create marketing campaigns – including renewal, upgrade, and new member campaigns - to grow General Membership.
• Other reasonable duties as requested.

QUALIFICATIONS:

• Two or more years in a related role; museum or cultural institution preferred but not required. Supervisory experience a plus.
• BA/BS required.
• Proficient in Microsoft Office applications and working knowledge and experience with CRM databases, Blackbaud’s Altru preferred.
• Excellent written and verbal communication skills with the ability to interact and integrate with a wide range of individuals. Experience working with external stakeholders such as consultants, partner organizations, and members of the community.
• Enthusiastic and outgoing personality with a high level of customer service/sales skills. Capable of maintaining confidentiality and exhibits a high level of professionalism and tact, especially in high-pressure situations.
• Demonstrates strong business acumen and ability to collaborate while also working independently. Good decision-making and problem-solving skills.
• Ability to meet and impose deadlines, working with minimal supervision. Organized, self-motivated, analytical, creative, and detail-oriented.
• Ability and willingness to work extended hours, including nights and weekends, as needed.

PHYSICAL REQUIREMENTS

• This position will require evening, weekend, and possible holiday hours. The person in this position must be able to move about inside and outside the office, stand for long periods of time (up to at least 4 hours), communicate with managers and employees, access and operate computers and other office equipment; and ability to lift, move or carry up to twenty-five (25) pounds.

APPLY

The Norton Museum of Art is an Equal Opportunity Employer and celebrates a diverse team of talented and dedicated staff, docents, and volunteers. 

Research shows that women and individuals from underrepresented backgrounds often apply to jobs only if they meet 100% of the qualifications. We recognize that it is highly unlikely that an applicant meets 100% of the qualifications for a given role. Therefore, if much of this job description describes you, you are highly encouraged to apply for this role.

JOB SUMMARY: 

This full-time exempt position provides administrative support for the Development Department during the Comprehensive Campaign, a fundraising campaign dedicated to both capital and endowment goals. The position will be reporting to the Chief Development and External Affairs Officer (CDEAO) and working closely with the Director’s Office.

RESPONSIBILITIES:

Responsibilities include, but are not limited to:

The Development Officer for the Comprehensive Campaign will proactively coordinate and prepare materials required to support the scheduled programs and functions of the Comprehensive Campaign, as integrated into the Development Department—including but not limited to prospect tracking and moves management, proposals and gift agreements, donor research and communications, collateral, and gift processing.

• Support the Chief Development and External Affairs Officer (CDEAO) and Director + CEO in the silent phase campaign activity and strategy which includes, though is not limited to, researching and tracking prospect stewardship and solicitations; preparing individual proposals and gift agreement follow up; coordination and communication with individual donors and their teams to finalize commitments; assisting campaign committee members and other Museum leadership supporting the campaign; and other special projects as needed.
• Support CDEAO and work independently in communication and outreach to donors, advisors, legal teams, and other key influencers in silent phase activity.
• Responsible for preparation of proposals, drafting of gift agreements and the acknowledgement of all incoming pledge payments, in coordination with the Individual Giving + Stewardship team. 
• Responsible for leading prospecting efforts for the campaign including but not limited to prospect pipeline management, securing and scheduling solicitation meetings, and maintaining donor records and campaign tracking system in Altru; responsible for weekly moves management reporting to Development, Finance, and Director’s Office.
• Manage the Campaign budget with CDEAO
• Support Campaign Committee activity by preparing materials for meetings, following up with individual Trustees on all stewardship action items, and preparing regular reports + presentations for Executive and Board Committees
• Provide support to the Director + CEO and CDEAO in building relationships with individuals, key staff at foundations, corporations, and government agencies – both current donors and prospects for the Comprehensive Campaign.
• Participate in the coordination of events for individuals, corporate and foundation donors for the campaign.
• Perform all duties with a high level of tact, confidentiality, professionalism, trust and efficiency.  
• Utilize Microsoft Office, including Word, Excel, PowerPoint, Teams, and Microsoft Outlook and Altru on a daily basis.
• Assist with print materials and mailings as needed, ensuring conformity to Museum branding guidelines
• Assist with weekly tracking and reporting to the CDEAO, as needed
• Manage supplies: stock, inventory, and organize the storage of items
• General administrative tasks, including answering phones, managing RSVP lists and email accounts, and other items as needed
• Maintain professional communications with colleagues, Trustees & donors, and their offices
• Participate in evening and week-end fundraising activities with Special Events staff
• Other reasonable duties as requested.

QUALIFICATIONS:

This position will require occasional evening and weekend hours. The position will require some heavy lifting and movement of equipment. Must be able to adhere to deadlines, manage multiple projects and handle confidential information appropriately. Must be proficient in Microsoft Office, organized, and able to work independently, and with multiple projects. Excellent written and verbal communication skills are a must. Confidential communications, problem-solving, and consulting with donors and their team members is critical Attention to detail, acting with urgency, and accuracy are required. BA/ BS preferred.

• At least four years of experience in a related role preferred
• Experience working directly with clients and/or donors on business contracts or legal matters preferred
• Museum or cultural institution experience preferred, but not required
• Excellent written, verbal, and communication skills
• Proficient in Microsoft Office applications, including database management (Altru proficiency a plus)
• Ability to convey a positive and professional image, especially in high-pressure situations, with Museum staff, vendors, guests, and high-level donors
• Self-starter with the ability to prioritize, multi-task, and excel in a fast-paced environment
• Good decision-making and problem-solving skills
• Demonstrate the highest level of personal and ethical standards
• Attention to detail and accuracy in performance
• Ability to meet and impose deadlines, working with minimal supervision
• Ability and willingness to work extended hours, including nights and weekends as needed
• Ability to walk/stand for prolonged periods during events, and ability to lift and/or move 15 pounds with or without reasonable accommodation
• Experience working with Event Management Software and/ or Social Tables is a plus
• Bachelor's degree preferred
• Experience in Development preferred

PHYSICAL REQUIREMENTS

• This position will require evening, weekend, and possible holiday hours. The person in this position must be able to move about inside and outside the office, stand for long periods of time (up to at least 4 hours), communicate with managers and employees, access and operate computers and other office equipment; and ability to lift, move or carry up to twenty-five (25) pounds.

APPLY

The Norton Museum of Art is an Equal Opportunity Employer and celebrates a diverse team of talented and dedicated staff, docents, and volunteers. 

Research shows that women and individuals from underrepresented backgrounds often apply to jobs only if they meet 100% of the qualifications. We recognize that it is highly unlikely that an applicant meets 100% of the qualifications for a given role. Therefore, if much of this job description describes you, you are highly encouraged to apply for this role.

JOB SUMMARY: 

The Senior Manager of IT and Cybersecurity manage and maintains the ongoing Museum Information Technology experience by proactively supporting various constituencies and working within a well-defined IT management framework. The Senior Manager of IT and Cybersecurity meets organizational goals with a technology-driven strategic vision to accomplish new and diverse challenges and a hands-on approach when necessary to support and maintain the existing IT environment. The Senior Manager of IT and Cybersecurity is responsible for the overall planning, organizing, and execution of all IT functions at the museum.

RESPONSIBILITIES:

Responsibilities include, but are not limited to:

• Leads development and implementation processes for the organization’s IT systems and department.
• Develops and implements business continuity protocols to minimize disruption to business operations in the event of emergency situations or data loss.
• Establishes efficiency and efficacy standards, providing recommendations for improvement of IT infrastructure.
• Analyzes IT infrastructure and systems performance to assess the budget, operating costs, productivity levels, upgrade requirements, and other metrics and needs.
• Oversees security of systems, network equipment, servers, websites, applications, phone system, and parking kiosk system, including monitoring campus residence network.
• Develops and maintain relationships with external IT vendors and service providers.
• Manage all hardware and software evaluations and maintain vendor contracts.
• Function as a primary liaison to Managed Service Provider, escalating issues where necessary while working under vendor directives
• Develop the strategy, goals, and objectives for the information security training, education, and awareness program
• Convey basic user training of essential business functions including authentication, connectivity, email, collaboration, phone system, and museum management software.
• Oversee a variety of user devices ranging from PCs, printers, scanners, and virtual desktops to tablets, and mobile phones.

Cyber Security Responsibilities:

• Safeguard information system assets by identifying and solving potential and actual security problems.
• Protects the system by defining access privileges, control structures, and resources.
• Recognizes problems by identifying abnormalities and reporting violations.
• Determines security violations and inefficiencies by conducting periodic audits.
• Upgrades system by implementing and maintaining security controls.
• Keeps users informed by preparing performance reports and communicating system status.
• Maintains quality service by following organization standards.
• Maintains technical knowledge by attending educational workshops and reviewing publications.

QUALIFICATIONS:

• Associate degree in computer science required; bachelor’s or master’s degree preferred, or relevant work experience.
• At least 10+ years of experience managing an IT department.
• A+, CCENT, or equivalent introductory-level industry certification required.
• Microsoft MCSE, Cisco CCNA/CCDA preferred.
• Security+, GSEC, CISA or equivalent security certification preferred.
• Demonstrated knowledge with TCP/IP, DNS, DHCP and IP routing protocols.
• Demonstrated knowledge of Wi-Fi, RFID, and other enterprise wireless technologies
• Ability to perform basic management duties of a network switch, router, and firewall
• Ability to effectively patch/tone/trace/create Ethernet cabling for network drops and patch cabling, switchport VLAN assignments and identify proper use thereof.
• Familiarity with supporting a corporate messaging environment such as Microsoft Exchange
• Comfortable with supporting Mac and PC operating systems (Windows Server 2016+); some Linux possible.
• Ability to meet a flexible work schedule including some evenings and weekends.
• Able to multitask, meet deadlines, and problem-solve while working under pressure
• Excellent verbal and written communication skills.
• Proficient in the latest technology for IT systems and management.
• Excellent organizational skills and attention to detail.
• Excellent analytical and management skills.
• Excellent customer service and interpersonal skills, interpreting technical requests from non-technical users
• Through understanding of IT and practical applications to support the company’s goals.
• Museum/cultural institution prior experience a plus

PHYSICAL REQUIREMENTS

• Must be able to do light physical exertion including, but not limited to, physically handling and/or lifting equipment/objects up to approximately 50 pounds, climbing ladders, pulling wire, kneeling, and crawling to make repairs, as well as adjusting and/or installing equipment.
• Prolonged periods sitting at a desk and working on a computer.

APPLY

The Norton Museum of Art is an Equal Opportunity Employer and celebrates a diverse team of talented and dedicated staff, docents, and volunteers. 

Research shows that women and individuals from underrepresented backgrounds often apply to jobs only if they meet 100% of the qualifications. We recognize that it is highly unlikely that an applicant meets 100% of the qualifications for a given role. Therefore, if much of this job description describes you, you are highly encouraged to apply for this role.

JOB SUMMARY: 

The Accounts Payable Specialist is responsible for day-to-day processing of financial transactions including accounts payable and various other transactional issues. The Accounts Payable Specialist is also responsible for providing accounting and administrative support to the Finance Department.

RESPONSIBILITIES:

Responsibilities include, but are not limited to:

• Maintain financial records in compliance with accepted policies and procedures and internal controls
• Maintaining accounts payable, ensure timely payment of invoices, confirming validity of the debt, reviewing department coding, and gathering appropriate signatures
• Handle all vendor correspondence via phone or e-mail
• Investigate and resolve problems associated with processing of invoices
• Receive, research, and resolve a variety of routine internal and external inquiries concerning account status, including communicating the resolution of discrepancies to appropriate persons
• Act as a resource to employees for questions and concerns about vendors, payments, and g/l coding 
• Complete and submit credit applications to vendors
• File, maintain, and distribute accounting documents, records, and reports
• Maintain listing of accounts payable
• Maintain updated vendor files and W-9’s

QUALIFICATIONS:

• High School diploma and 2+ years accounting experience
• Ability to sit in front of a computer looking at a computer screen for long periods of time
• Good understating of accounting and financial reporting principles and practices
• Proficient in ­MS Office, specifically Excel, Word & Outlook 
• Familiarity with accounting software programs, preferably experience with Blackbaud’s Financial Edge
• Knowledge of IRS W9 requirements for payments to vendors 
• Strong organization skills with excellent attention to detail and high level of accuracy in processing information
• Ability to maintain confidentiality with sensitive information
• Cooperative, a team player and a willingness to assist others

APPLY

The Norton Museum of Art is an Equal Opportunity Employer and celebrates a diverse team of talented and dedicated staff, docents, and volunteers. 

Research shows that women and individuals from underrepresented backgrounds often apply to jobs only if they meet 100% of the qualifications. We recognize that it is highly unlikely that an applicant meets 100% of the qualifications for a given role. Therefore, if much of this job description describes you, you are highly encouraged to apply for this role.

The Director of Marketing and Advertising will lead, plan, direct, and implement the marketing and advertising strategies on behalf of the Norton Museum of Art. This role will report to the Chief Development and External Affairs Officer and work in tandem with the Chief Media Relations Officer to frame the Museum's content strategy and messaging as it relates to the development of the Norton's brand to promote its world-class Collection of art and innovative special exhibitions. The Director will be accountable for:

• Maximizing outreach to and engagement of diverse audiences across the Palm Beach County community, nearby regions and nationally through marketing and paid media strategies that communicate the relevancy of the Museum, the permanent collection and exhibitions, programs and events, and more.
• Overseeing a growing Department that includes a Digital Communications Officer and a Communications Assistant (shared with the Chief Media Relations Officer) and manage a robust marketing and advertising budget
• Collaborating and working in close partnership with colleagues across the Museum as a catalyst for innovation, creating plans for new communication channels and refreshing the community outreach infrastructure of the museum, as well as shaping institutional strategy to support Museum decisions regarding outreach, visitor experience and public offerings. Most specifically, the Director of Marketing and Advertising will partner with the Chief Media Relations Officer, Director of Creative Services, Director of Museum Services, and the Director of Membership to ensure visitor data collection is maximized to support outreach and engagement with the Museum’s current and future visitors.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Responsibilities include, but are not limited to:

• Develop a strategic, integrated communications and marketing strategy that leverages traditional, social and digital media to promote the museum’s Collection, special exhibitions, educational programs, events, community and fundraising initiatives, tourism engagements, as well as select initiatives to maintain and deepen the museum’s reach, visibility, attendance and visitor loyalty.
• Provide clear and impactful institutional voice to strengthen Museum’s brand and initiatives to further amplify the Norton as a thriving arts organization and anchor to the local community, as well as regionally and nationally.
• Oversee, produce, and approve external marketing communications including, but not limited to, institutional messaging for our promotional materials, advertising campaigns, social + digital media, visitor and member campaigns, and website content to ensure consistent messaging and branding with a unified voice.
• Oversee all aspects of marketing project management and production schedules, including media planning and placement, social media planning and scheduling, publicity photo shoots, internal/external approval of materials – ensuring all campaigns are on track to meet strategic objectives. The artistic development of these materials, particularly design and videography, would be completed in close collaboration with the Director of Creative Services.
• Establish, measure, and track marketing goals, leveraging analytics and performance data to inform and shift marketing strategies, as necessary.
• Serve as a liaison to internal/external constituents including visitors, members, vendors, partner agencies, community leaders, and peer institutions, supporting Chief Media Relations Officer where appropriate in media relationships and beyond.
• Collaborate with neighboring Palm Beach County organizations, attractions, and events to leverage marketing partnerships and promotional strategies.
• Develop and manage a financial budget that supports strategic multi-channel marketing plans and programs. Accountable for cost containment, coordinating activities of cross-functional teams, identifying appropriate resources needed, and developing realistic schedules to ensure timely completion of strategic plans.
• With the Director of Creative Services develop a comprehensive Norton communications toolbox that includes leadership bios and headshots, news release, branding and style guide, digital asset library, and media database.
• Coordinate with other museum department leaders to ensure consistent messaging and branding throughout the organization.
  • Collaborate with the Museum’s Membership program to support member communications, acquisition campaigns, and stewardship initiatives with clear and consistent messaging which contributes to the overall communications strategy.
  • Partner with the Director of Museum Services to implement new data collection initiatives and evaluate visitor data to make recommendations to the Director and Sr. Staff in support of institutional decisions.
  • Align with Chief Media Relations Officer on strategic communications and strategies to present the Museum’s brand story and build a positive image for the public.
  • The aesthetics and visual identity of all promotional materials will be developed with the Director of Creative Services as it relates to printed, digital, and video-based assets for brand consistency. There will also be close collaboration through the editorial content process in partnership with the Copy Editor & Project Manager within the Creative Services Department.
• Supports a robust internal communication structure for Museum employees and Board communications, alongside the HR Department and Chief of Staff and Governance.
• Provide strong leadership and set clear expectations and goals for all marketing team members – leading by example and providing ongoing feedback and annual performance evaluations.
• Recruit, hire and manage regular and freelance staff, including social media and website managers, communication assistants, interns, and advertising agencies.
• Instill a sense of purpose and high institutional standards for the Norton’s written and verbal communications and branding to be engaging, clear, typo-free, and accurate.

QUALIFICATIONS

• Strong academic credentials with a relevant master’s degree or equivalent experience required.
• 7+ years’ experience leading a marketing team.
• Knowledge of museum operations, the arts industry and arts marketing preferred.
• Proven experience developing and implementing an integrated marketing plan in a non-profit setting.
• Superior interpersonal and communications skills and ability to be personable and diplomatic working with and managing a diverse group of internal and external stakeholders, particularly in shaping positive experiences and perceptions.
• Proven experience using best practices and current technologies in print and digital marketing communication, and public relations.
• Proven experience in developing and managing an annual budget.
• Knowledge of tourism, non-profit marketing as well as the Palm Beach community and culture a plus.
• Genuine interest in the visual arts, performing arts, architecture, and design. Understand the various communities that make up the diverse audience for the visual arts.
• Be an interactive and collaborative partner with colleagues throughout the organization, educating them on the marketing and communications strategies, programs and plans.
• A high level of organizational and project management skills with strong attention to details, deadlines and follow-through, coupled with the ability to be nimble and expeditious for short-term and/or emergent projects/press-related activities.
• An intelligent and articulate self-starter and finisher who is creative, energetic and accountable, yet collaborative and team oriented.
• Expertise integrating content marketing, social media, and traditional earned media efforts.
• Demonstrated competencies with evaluation metrics and tools, including performance indicator development and Google Analytics reporting to show effectiveness in converting users to customers.
• Technical proficiency with all the major social media platforms and an understanding of their role in an overall marketing strategy.
• Demonstrated proficiency with project management platforms and digital asset management systems a plus.
• A goal-driven strategic thinker with creative vision, critical thinking skills, and a great customer service orientation and mindset. A positive, team-oriented, and flexible “can-do” attitude. Emotionally mature and self-possessed, patient and tactful with a sensitivity to diverse personalities while remaining persistent in the pursuit of the organization’s marketing goals.

Note: Nothing in this job description restricts management’s rights to assign or reassign duties and responsibilities to this job at any time. 

Apply

The Norton Museum of Art is an Equal Opportunity Employer and celebrates a diverse team of talented and dedicated staff, docents, and volunteers.

Research shows that women and individuals from underrepresented backgrounds often apply to jobs only if they meet 100% of the qualifications. We recognize that it is highly unlikely that an applicant meets 100% of the qualifications for a given role. Therefore, if much of this job description describes you, then you are highly encouraged to apply for this role.

JOB SUMMARY: 

The security officer is responsible for the overall security and safety of the visitors, staff, collections, and visitors of the Norton Museum of Art and its campus, which includes the garden, Cranesnest Way houses and parking lot. This includes providing excellent customer service to our visitors, staff, and contractors in a friendly, respectful manner, observing and reporting any irregularities.

 RESPONSIBILITIES:

• Safeguard the museum’s artwork in and outside the museum galleries.
• Safeguard the physical plant and assets using effective security patrols.
• Understand all museum procedures and assist contractors, visitors, and staff.
• Conduct yourself in a welcoming, pleasant manner when greeting or speaking with Museum visitors.
• Work closely with the Visitor Experience staff when encountering a problem in the Museum galleries or public spaces.
• Officer must be able to follow directions and react quickly during emergency situations.
• Provide timely and accurate information to the security Supervisor on unusual conditions or situations.
• Speak clearly over a two-way radio and be understood by other members of the staff.
• Officer must be able to work effectively and courteously with diverse groups of visitors and staff.
• Routinely completes daily patrol schedule for areas assigned within time frequency provided.
• Perform other duties as assigned by Security Supervisor.
• Conduct oneself in the best interest of the Museum.

QUALIFICATIONS:

• High School diploma or equivalent.
• Knowledge of security and safety procedures
• Ability to read, write, and speak fluent English, and follow written and oral instructions.
• Ability to communicate clearly, effectively, and professionally with visitors and staff.
• Ability to stand or walk a patrol 7 or more hours per shift.
• Demonstrate ability to act courteous and professional with visitors, staff, and contractors.
• Able to work outside in the elements.
• Able to work until 10 pm on Fridays or later when necessary.

Apply Now

The Norton Museum of Art is an Equal Opportunity Employer and celebrates a diverse team of talented and dedicated staff, docents, and volunteers.

Research shows that women and individuals from underrepresented backgrounds often apply to jobs only if they meet 100% of the qualifications. We recognize that it is highly unlikely that an applicant meets 100% of the qualifications for a given role. Therefore, if much of this job description describes you, then you are highly encouraged to apply for this role.

The Norton Museum of Art is an Equal Opportunity Employer.