Careers | Norton Museum of Art

The Norton Museum is an Equal Employment Opportunity employer. We are committed to recruiting, hiring, retaining, and promoting qualified associates without regard to age, race, religion, color, sex, national origin, marital status, familial status, disability, citizenship, military status, sexual orientation, genetic information, gender identity, gender expression, or any category protected by federal, state or local law.

The Norton Museum is committed to providing reasonable accommodations to enable qualified applicants with disabilities to have equal opportunity to apply for job openings. Any applicant requiring assistance with on online application process or who needs an accommodation due to a disability should contact Human Resources at 561-832-5196, or by writing to the Norton at 1450 South Dixie Hwy West Palm Beach, FL 33401, or by sending an email to [email protected].

The Museum Store Director is responsible for implementing the overall strategy of the museum’s retail operations (in-museum and ecommerce), which includes merchandise selection, sales operations, staff management, budgeting, membership sales support and reimagining a mix of products that will maximize the store’s revenue while appealing to a diverse cross section of visitors and members. This position reports to the Chief Financial Officer.

Sales Operations and Merchandise Management:

Research, select, and purchase product assortment for the store and ecommerce site to match the Museum’s collections and exhibitions and support the store mission, goals, and brand. This includes developing a merchandise mix that reflects the seasonal nature of retail in South Florida and supports the Museum’s goals of being accessible to a diverse cross section of visitors and members.
Evaluate options, source and negotiate with vendors, and secure competitive prices, quality, and terms to deliver high-quality, relevant merchandise and value to customers.
Set retail prices and analyze sales performance of merchandise to maximize return on investment.
Manage POS software and maintain the store database, keep abreast of software upgrades and obtain training as necessary on an ongoing basis.
Set sales goals and monitor performance metrics to ensure revenue targets are met or exceeded.
Oversee product development and licensing agreements to create unique museum merchandise.
Coordinate ordering and procurement of catalogues and books for the museum.
Create visually engaging displays to showcase merchandise and enhance customer experience.
Manage store layout and fixture arrangements to optimize product visibility and flow.
Keep current with emerging trends related to museum retail stores as well as innovative specialty retail trends.

Financial Management:

Collaborate with the Chief Financial Officer (CFO) to develop and manage a long-term growth strategy for the store, aligned with the Museum’s mission and overall strategic goals.
Develop annual budgets and operational plans for the store, managing product selection and expenses to meet net income goals.
Analyze sales data to identify trends, opportunities for improvements, and actionable insights for driving store performance.
Monitor and manage cost controls, identifying opportunities for cost reduction without compromising quality or customer experience.
Implement and maintain inventory tracking systems to ensure accurate reporting, stock levels, and loss prevention.
Conduct regular cycle inventory counts to ensure the accuracy of stock levels and consistency with reported data.
Develop and implement efficient standard operating procedures (SOP) for store process as well as handling cash, check, and credit card transactions, ensuring proper controls and reconciliation.
Prepare the store for the Museum’s annual audit by generating reports, performing a manual inventory count, and ensuring all inventory and sales records align with the results and cash receipts.
Provide daily/weekly/monthly sales reports meeting regularly with the CFO to review performance and make necessary adjustments.

Team Leadership and Management:

Oversee and directly supervise the retail sales team, including hiring, training, coaching, scheduling, motivating, and performance management.
Lead and promote effective communication to ensure well-informed and responsive store associates.
Demonstrate leadership and provide information to the team to support outstanding customer service.
Ensure that all staff are adequately trained and using the software appropriately.
Provide ongoing staff coaching and mentoring, including POS membership scripting.

Collaboration:

Partner with museum teams to keep the store mission and merchandise connected to the Museum’s collection and rotating exhibitions and ensure the store is integrated cohesively into the marketing, communications, and membership plans of the museum.
Collaborate with the Membership team to support new member goals, maintain loyalty among existing members and reinforce the value of Membership.
Work closely with Curatorial and Learning and Community Engagement teams to integrate retail initiatives with museum exhibitions and programming.
Partner with Marketing and Communications to develop special events and promotions related to the store.
Other duties and projects assigned.

Qualifications:

A minimum of 5 years’ experience in retail management, buying and product development, preferably in a museum or specialty store environment.
Experience and understanding of running a successful ecommerce site is a plus.
Experience in personnel management and motivation, visual merchandising, and inventory control.
Outstanding communication skills and interpersonal skills with the ability to interact and present with tact, diplomacy and elegance to Museum leadership, artists, foundations, licensing entities, VIP donors, customers, and store staff to achieve goals.
A proven track record of leading a sales team effectively.
Creative problem-solving abilities and a passion for enhancing the visitor experience.
Strong interpersonal and collaboration skills with the ability to work cross-departmentally.
Working knowledge of Word and Excel as well as demonstrated experience with POS systems are also required.
Flexibility to work nights, weekends, and holidays as necessary.
Must have established contacts in merchandising and sales.

Physical Requirements:

Mental, emotional, and physical stamina required to deal with simultaneous demands and varied personalities. The ability to lift and transport boxes (up to 30 pounds), climb ladders, stoop, bend, work in confined tight spaces, handle stock and occasionally stand for periods of time up for 4 hours or more.

Apply Now!

Note: Nothing in this job description restricts management’s rights to assign or reassign duties and responsibilities to this job at any time.

Norton Museum of Art is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws. This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. Norton Museum of Art makes hiring decisions based solely on qualifications, merit, and business needs at the time.

The security officer is responsible for the overall security and safety of the visitors, staff, collections, and visitors of the Norton Museum of Art and its campus, which includes the garden, Cranesnest Way houses and parking lot. This includes providing excellent customer service to our visitors, staff, and contractors in a friendly, respectful manner, observing and reporting any irregularities.

Responsibilities include, but are not limited to:

Safeguard the museum’s artwork in and outside the museum galleries.
Safeguard the physical plant and assets using effective security patrols.
Understand all museum procedures and assist contractors, visitors, and staff.
Conduct yourself in a welcoming, pleasant manner when greeting or speaking with Museum visitors.
Work closely with the Visitor Experience staff when encountering a problem in the Museum galleries or public spaces.
Officer must be able to follow directions and react quickly during emergency situations.
Provide timely and accurate information to the security Supervisor on unusual conditions or situations.
Speak clearly over a two-way radio and be understood by other members of the staff.
Officer must be able to work effectively and courteously with diverse groups of visitors and staff.
Routinely completes daily patrol schedule for areas assigned within time frequency provided.
Perform other duties as assigned by Security Supervisor.
Conduct oneself in the best interest of the Museum.

Qualifications:

High School diploma or equivalent.
Knowledge of security and safety procedures
Ability to read, write, and speak fluent English, and follow written and oral instructions.
Ability to communicate clearly, effectively, and professionally with visitors and staff.
Ability to stand or walk a patrol 7 or more hours per shift.
Demonstrate ability to act courteous and professional with visitors, staff, and contractors.
Able to work outside in the elements.
Able to work until 10 pm on Fridays or later when necessary.

Physical Requirements:

The person in this position must be able move about inside and outside the office; to frequently communicate with managers and employees, ability to access and operate computer and other office equipment; and ability to lift, move or carry up to ten (10) pounds.

Apply Now!

Note: Nothing in this job description restricts management’s rights to assign or reassign duties and responsibilities to this job at any time.

The Norton Museum of Art is an Equal Opportunity Employer and celebrates a diverse team of talented and dedicated staff, docents, and volunteers.

Research shows that women and individuals from underrepresented backgrounds often apply to jobs only if they meet 100% of the qualifications. We recognize that it is highly unlikely that an applicant meets 100% of the qualifications for a given role. Therefore, if much of this job description describes you, then you are highly encouraged to apply for this role.

More Information on July 1 Implementation of Machine-Readable Files (MRFs)

The Transparency in Coverage final rules require non-grandfathered group health plans and health insurance issuers offering non-grandfathered coverage in the group and individual markets to disclose on a public website information regarding:

In-network negotiated rates for covered items and services
Out-of-network allowed amounts and billed charges for covered items and services

As of July 1, 2022, these machine-readable files (MRFs) must be made “publicly available and accessible to any person free of charge and without conditions, such as establishment of a user account, password, or other credentials, or submission of personally identifiable information (PII) to access the file” and must be updated on a monthly basis. The website where these MRFs will be housed is: https://www.floridablue.com/members/tools-resources/transparency/machine-readable-files