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The Chief Financial Officer’s (CFO) primary responsibility is for the implementation and management of the Museum’s overall financial operations and investment planning. The CFO is responsible for the short and long-range financial planning and reporting; and leads, manages, coaches, and develops the support staff to fulfill these duties. The CFO will also manage three Board committees: the Finance Committee; the Investment Committee; and, in conjunction with the COO, the Audit & Risk Committee. The CFO is a member of the museum’s senior leadership team and reports to the Director &CEO.

ESSENTIAL DUTIES AND RESPONSIBILITIES

A. Financial Operations/ Investment Planning / Risk Management

• Responsible for the development of the annual operating, restricted, and capital budgets; analyzing results throughout the year; identifying potential issues and alerting the Director and the Finance Committee; and recommending solutions.
• Maintain close relationships with the Museum’s Board of Trustees; providing staff support and timely and accurate analysis for three Board Committees – Finance Committee, Investment Committee, and Audit & Risk Committee (in conjunction with the COO).
• Responsible for the analysis required to enable the three above mentioned Board Committees and the Director to understand the workings and needs of the Museum.
• Oversees the museum’s daily financial operations, accounting functions, annual audit, and the preparation of tax returns, including the Form 990.
• Provide effective staff development, coaching, goal setting, performance management and accountability designed to achieve optimum results.
• Responsible for the maintenance of endowment accounts, long-term investment reporting and investment pools. Interfaces with investment advisors on management of endowment and reserves.
• Reviews all contracts between the Museum and vendors, consultants, and service providers.
• Responsible for developing and implementing sound fiscal policy and “best practices”, and for ensuring compliance with all outside regulations including state, federal, and local grant restrictions, and debt covenant requirements.
• Maintain bank relationships and management of the Norton’s debt.
• Establishes and/or maintains the financial reporting systems and all accounting functions.
• Works with the Chief Development Officer on gift agreement and fundraising guidelines.
• Collaborates with the senior leadership team.
• Other projects as assigned.

B. Comprehensive Campaign (Capital and Endowment)

• Support campaign by running financial modeling projections for both endowment and operations.
• Responsible for financial management of construction project and ensuring project stays within approved budget.
• Work closely with CDO to ensure proper recording of pledges and gifts.

QUALIFICATIONS

• A minimum ten years of increasing responsibility in leadership, financial, and strategic planning.
• Bachelor’s degree in a field relevant to the position; master’s degree preferred.
• Experience in the non-profit cultural arts sector is critical.
• Experience in an art museum a plus.
• Demonstrated knowledge of non-profit accounting principles and experience in developing and reading financial statements including balance sheet, profit and loss, and cash flow statements.
• Proven ability to work with high profile individuals and discretion with confidential information.
• Comprehensive knowledge of not-profit fiscal management, including endowments and debt financing; experience working with capital projects is highly desirable.
• Demonstrated experience in motivating, managing, and developing teams.
• Excellent oral and written communication skills and listening abilities.
• Solid presentation skills.
• Impeccable integrity, solid work ethic, positive attitude, and a sense of humor are required.
• Prior experience with capital campaigns and construction projects a plus.

Note: Nothing in this job description restricts management’s rights to assign or reassign duties and responsibilities to this job at any time. 

For immediate consideration, please send an email with your resume, cover letter and references to: [email protected]. No telephone calls please.

The Norton Museum of Art is an Equal Opportunity Employer and celebrates a diverse team of talented and dedicated staff, docents, and volunteers.

Research shows that women and individuals from underrepresented backgrounds often apply to jobs only if they meet 100% of the qualifications. We recognize that it is highly unlikely that an applicant meets 100% of the qualifications for a given role. Therefore, if much of this job description describes you, then you are highly encouraged to apply for this role.

The Norton Museum of Art is an Equal Opportunity Employer.

The Chief Operating Officer (COO) oversees the museum’s ongoing operations and capital expenditure program; and develops policies and procedures to this end. Direct areas of responsibility include campus management and maintenance, including landscaping; security; information technology; retail store; risk management; co-responsibility for capital campaign with Director & CEO. The COO is also responsible for the contractual relationship with Constellation Culinary Group, the Norton’s restauranteur. The COO is responsible for the long-range and strategic planning in these areas; leads, manages, coaches, and develops the staff that fulfills these duties; and works closely with them to ensure the smooth operation of the Museum. The COO will also manage two Board committees: the Physical Facilities Committee; and, in conjunction with the CFO, the Audit & Risk Committee. The Chief Operating Officer (COO) is a member of the museum’s senior leadership team and reports to the Director & CEO. 

ESSENTIAL DUTIES AND RESPONSIBILITIES

A. Building and Campus Maintenance

• Oversee capital projects and yearly capex budget.
• Provide structure and support to the Director of Facilities & Operational Logistics to ensure the entire Norton campus, including gardens and landscaping, is maintained, and operated in a manner that is consistent with a world-class museum.
• Responsible for the management and rental of any Cranesnest properties and the acquisition of any future property.

B. Security

• Provide structure and support to the Director of Security in his/her duties implementing the comprehensive security program for the museum campus ensuring the safety of the Norton and its employees, visitors, and art collection, while at the same time ensuring the seamless training, collaboration, and communication among the various front-line staff (Security, Visitor Experience, The Store, and the Restaurant).
• Security must also work seamlessly with IT to ensure the safety of the Norton’s digital profile and data (cyber security).
• Provide guidance and coaching to the Director of Security to enable him/her and the staff to function at the highest level. Ensure completion of training, coaching, and performance management process.

C. Information Technology

• Responsible for the overall quality and efficiency of IT operations.
• Provide structure and support to the Director of IT to ensure the safety and security and integrity of the Norton’s data, both internally and externally.
• Working with the Director of IT, maintain a progressive and forward-looking cyber security posture, which includes ongoing staff training and awareness.

D. Earned Revenue (Retail Services/Restaurant)

• Provide structure and support to the Director of Retail Services in order to maximize earned revenue potential.
• Responsible for the contractual relationship with the Norton’s restauranteur, Constellation Culinary Group.
• Working with Constellation’s management staff, responsible for maximizing revenue opportunities.

E. Risk Management

• Responsible and accountable for the Museum’s risk management program.

F. Capital Campaign

• Working with contractors, consultants, and architects, support the expansion of the museum.
• In conjunction with the CEO, supervise and direct the activities of the owner’s rep on the construction project.

G. Management

• Provide leadership, structure and support for all areas of responsibility, ensuring department goals align with the overall mission and vision of the organization.
• Provide guidance and coaching to the Directors of these departments to enable them and their respective staffs to function at the highest level.
• Ensure completion of performance management process and reaching agreed upon annual goals.

H. Other responsibilities

• Other projects as assigned.

QUALIFICATIONS

• A minimum ten years of increasing responsibility in operational leadership, and strategic planning.
• Bachelor’s degree in a field relevant to the position; master’s degree preferred.
• Experience in the non-profit cultural arts sector is a preferred.
• Experience with large capital and construction projects is highly desirable.
• Experience in the commercial new construction and expansions is a preferred.
• Real estate management experience is a plus.
• Impeccable integrity, solid work ethic, positive attitude, and a sense of humor are required.
• Proven ability to work with high profile individuals and discretion with confidential information.
• Demonstrated experience in motivating, managing, and developing teams.
• Excellent oral and written communication skills and listening abilities.
• Solid presentation skills

Note: Nothing in this job description restricts management’s rights to assign or reassign duties and responsibilities to this job at any time. 

For immediate consideration, please send an email with your resume, cover letter and references to: [email protected]. No telephone calls please.

The Norton Museum of Art is an Equal Opportunity Employer and celebrates a diverse team of talented and dedicated staff, docents, and volunteers.

Research shows that women and individuals from underrepresented backgrounds often apply to jobs only if they meet 100% of the qualifications. We recognize that it is highly unlikely that an applicant meets 100% of the qualifications for a given role. Therefore, if much of this job description describes you, then you are highly encouraged to apply for this role.

The Norton Museum of Art is an Equal Opportunity Employer.

The Director of Marketing and Advertising will lead, plan, direct, and implement the marketing and advertising strategies on behalf of the Norton Museum of Art. This role will report to the Chief Development and External Affairs Officer and work in tandem with the Chief Media Relations Officer to frame the Museum's content strategy and messaging as it relates to the development of the Norton's brand to promote its world-class Collection of art and innovative special exhibitions. The Director will be accountable for:

• Maximizing outreach to and engagement of diverse audiences across the Palm Beach County community, nearby regions and nationally through marketing and paid media strategies that communicate the relevancy of the Museum, the permanent collection and exhibitions, programs and events, and more.
• Overseeing a growing Department that includes a Digital Communications Officer and a Communications Assistant (shared with the Chief Media Relations Officer) and manage a robust marketing and advertising budget
• Collaborating and working in close partnership with colleagues across the Museum as a catalyst for innovation, creating plans for new communication channels and refreshing the community outreach infrastructure of the museum, as well as shaping institutional strategy to support Museum decisions regarding outreach, visitor experience and public offerings. Most specifically, the Director of Marketing and Advertising will partner with the Chief Media Relations Officer, Director of Creative Services, Director of Museum Services, and the Director of Membership to ensure visitor data collection is maximized to support outreach and engagement with the Museum’s current and future visitors.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Responsibilities include, but are not limited to:

• Develop a strategic, integrated communications and marketing strategy that leverages traditional, social and digital media to promote the museum’s Collection, special exhibitions, educational programs, events, community and fundraising initiatives, tourism engagements, as well as select initiatives to maintain and deepen the museum’s reach, visibility, attendance and visitor loyalty.
• Provide clear and impactful institutional voice to strengthen Museum’s brand and initiatives to further amplify the Norton as a thriving arts organization and anchor to the local community, as well as regionally and nationally.
• Oversee, produce, and approve external marketing communications including, but not limited to, institutional messaging for our promotional materials, advertising campaigns, social + digital media, visitor and member campaigns, and website content to ensure consistent messaging and branding with a unified voice.
• Oversee all aspects of marketing project management and production schedules, including media planning and placement, social media planning and scheduling, publicity photo shoots, internal/external approval of materials – ensuring all campaigns are on track to meet strategic objectives. The artistic development of these materials, particularly design and videography, would be completed in close collaboration with the Director of Creative Services.
• Establish, measure, and track marketing goals, leveraging analytics and performance data to inform and shift marketing strategies, as necessary.
• Serve as a liaison to internal/external constituents including visitors, members, vendors, partner agencies, community leaders, and peer institutions, supporting Chief Media Relations Officer where appropriate in media relationships and beyond.
• Collaborate with neighboring Palm Beach County organizations, attractions, and events to leverage marketing partnerships and promotional strategies.
• Develop and manage a financial budget that supports strategic multi-channel marketing plans and programs. Accountable for cost containment, coordinating activities of cross-functional teams, identifying appropriate resources needed, and developing realistic schedules to ensure timely completion of strategic plans.
• With the Director of Creative Services develop a comprehensive Norton communications toolbox that includes leadership bios and headshots, news release, branding and style guide, digital asset library, and media database.
• Coordinate with other museum department leaders to ensure consistent messaging and branding throughout the organization.
  • Collaborate with the Museum’s Membership program to support member communications, acquisition campaigns, and stewardship initiatives with clear and consistent messaging which contributes to the overall communications strategy.
  • Partner with the Director of Museum Services to implement new data collection initiatives and evaluate visitor data to make recommendations to the Director and Sr. Staff in support of institutional decisions.
  • Align with Chief Media Relations Officer on strategic communications and strategies to present the Museum’s brand story and build a positive image for the public.
  • The aesthetics and visual identity of all promotional materials will be developed with the Director of Creative Services as it relates to printed, digital, and video-based assets for brand consistency. There will also be close collaboration through the editorial content process in partnership with the Copy Editor & Project Manager within the Creative Services Department.
• Supports a robust internal communication structure for Museum employees and Board communications, alongside the HR Department and Chief of Staff and Governance.
• Provide strong leadership and set clear expectations and goals for all marketing team members – leading by example and providing ongoing feedback and annual performance evaluations.
• Recruit, hire and manage regular and freelance staff, including social media and website managers, communication assistants, interns, and advertising agencies.
• Instill a sense of purpose and high institutional standards for the Norton’s written and verbal communications and branding to be engaging, clear, typo-free, and accurate.

QUALIFICATIONS

• Strong academic credentials with a relevant master’s degree or equivalent experience required.
• 7+ years’ experience leading a marketing team.
• Knowledge of museum operations, the arts industry and arts marketing preferred.
• Proven experience developing and implementing an integrated marketing plan in a non-profit setting.
• Superior interpersonal and communications skills and ability to be personable and diplomatic working with and managing a diverse group of internal and external stakeholders, particularly in shaping positive experiences and perceptions.
• Proven experience using best practices and current technologies in print and digital marketing communication, and public relations.
• Proven experience in developing and managing an annual budget.
• Knowledge of tourism, non-profit marketing as well as the Palm Beach community and culture a plus.
• Genuine interest in the visual arts, performing arts, architecture, and design. Understand the various communities that make up the diverse audience for the visual arts.
• Be an interactive and collaborative partner with colleagues throughout the organization, educating them on the marketing and communications strategies, programs and plans.
• A high level of organizational and project management skills with strong attention to details, deadlines and follow-through, coupled with the ability to be nimble and expeditious for short-term and/or emergent projects/press-related activities.
• An intelligent and articulate self-starter and finisher who is creative, energetic and accountable, yet collaborative and team oriented.
• Expertise integrating content marketing, social media, and traditional earned media efforts.
• Demonstrated competencies with evaluation metrics and tools, including performance indicator development and Google Analytics reporting to show effectiveness in converting users to customers.
• Technical proficiency with all the major social media platforms and an understanding of their role in an overall marketing strategy.
• Demonstrated proficiency with project management platforms and digital asset management systems a plus.
• A goal-driven strategic thinker with creative vision, critical thinking skills, and a great customer service orientation and mindset. A positive, team-oriented, and flexible “can-do” attitude. Emotionally mature and self-possessed, patient and tactful with a sensitivity to diverse personalities while remaining persistent in the pursuit of the organization’s marketing goals.

Note: Nothing in this job description restricts management’s rights to assign or reassign duties and responsibilities to this job at any time. 

For immediate consideration, please send an email with your resume, cover letter and references to: [email protected]. No telephone calls please.

The Norton Museum of Art is an Equal Opportunity Employer and celebrates a diverse team of talented and dedicated staff, docents, and volunteers.

Research shows that women and individuals from underrepresented backgrounds often apply to jobs only if they meet 100% of the qualifications. We recognize that it is highly unlikely that an applicant meets 100% of the qualifications for a given role. Therefore, if much of this job description describes you, then you are highly encouraged to apply for this role.

The Norton Museum of Art is an Equal Opportunity Employer.

The Norton Museum of Art is seeking excellent candidates for the role of Harold and Anne Berkley Smith Senior Curator of American and European Art. 

The Harold and Anne Berkley Smith Senior Curator of American and European Art is responsible for developing a relevant program of innovative, original exhibitions in collaboration with LCE and Marketing & Communications colleagues and taking care of the permanent collection of the Museum. 

The Harold and Anne Berkley Smith Senior Curator of American and European Art will demonstrate in-depth knowledge of European art from 1300 – 1945 and American art from the beginnings of European settlement in the Americas to 1945 and be able to propose acquisitions that will enhance the museum’s collection in this area. They will also be critical in introducing those works to the Norton’s Works of Art Committee (WoAC) in their oversight of acquisitions. 

The Harold and Anne Berkley Smith Senior Curator of American and European Art will collaborate with the Director & CEO, Chief Development Officer, and colleagues in Development to generate financial support of European and American art through donor visits and grant and foundation applications, as well as develop, expand, and sustain the Friends of American Art (FoAA), one of four collector groups at the Norton that consist of sophisticated collectors and enthusiasts who expect appealing programming that engages the vast and significant group of collectors in this community.

The Harold and Anne Berkley Smith Senior Curator of American and European Art will suggest, create, and conduct engaging programming through personal connections and propose adventurous ideas with LCE and Marketing & Communications colleagues. The Harold and Anne Berkley Smith Senior Curator of American and European Art will be familiar with requirements and approximate costs to realize exhibitions and be able to complete projects within time and budgets in partnership with the DCO&R.

Reporting to the Director & CEO for performance reviews with a focus on four areas:

• Content: The vision and concepts foregrounding exhibitions. 

• Collaboration: Sharing their vision and concepts to form meaningful programs with Learning & Community Engagement (LCE) and develop meaningful messages with Marketing & Communications to ensure Curatorial projects are relevant to the community. 

• Cultivation: Engaging with current and future Norton supporters to generate gifts of art, develop collections, attend art fairs, and lead collector groups in addition to continuing to develop the Museum’s collection of art. 

• Coordination: Meeting key milestones in exhibition production and following the curatorial workflow and collection-related procedures created in partnership with the Director of Curatorial Operations & Research. 

As part of the management of the department, Curators are accountable to the Director of Curatorial Operations & Research (DCO&R) to meet deadlines that ensure curatorial projects remain on schedule. The DCO&R reports to the Director & CEO and represents the Curatorial Department as a member of the Museum’s Senior Staff. The DCO&R is the Curators’ strategic partner, working alongside them, and leading the museum’s registrars and installers to realize visionary, research-driven curatorial projects, and programs.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Responsibilities include, but are not limited to:

Collections:

• Head American and European art departments, overseeing the museum’s America and European paintings, sculptures, and works on paper
• Plan and oversee installation of American and European collection galleries
• Continue to develop the Museum’s Collection Development Strategy for American and European art in collaboration with Director and CEO
• Make recommendations for acquisitions and deaccessions and present them to the Works of Art Committee
• Identify matting, framing, and conservation needs for American and European collection and work with DCO&R, registrars, and outside conservators and framers to complete such projects.
• Supervise Research Assistant and interns as needed
• Serve on cross-departmental committees as requested
• Build and maintain relationships with curators, directors, dealers, auction professionals, critics, journalists, and others in the art world.

Exhibitions and Programming:

• Conceive and organize exhibitions based on rigorous research and original ideas (both traveling shows and collection rotations)
• Present holistic project proposals for exhibitions that incorporate educational programming and marketing in collaboration with LCE and Marketing colleagues, to be presented twice yearly to the Audience Development Committee (ADC)
• Conduct research and write all exhibition didactics including introductory texts, labels, brochures, and catalogues.
• Act as coordinating curator for guest-curated or other traveling exhibitions.
• Design exhibitions and collection installations in collaboration with the Head of Installation and Graphic Designer.
• Identify and secure venues for traveling exhibitions in collaboration with Director and CEO
• Organize and present public programs in collaboration with LCE colleagues
• Create engaging digital programs and online content in collaboration with Marketing colleagues
• Collaborate with Communications colleagues in order to promote American art department exhibitions and projects, including making presentations to and engaging in interviews with the press
• Develop and manage exhibition and departmental budgets in collaboration with the DCO&R, demonstrating familiarity with all project costs including installation, conservation, travel, etc.

Cultivation:

• Cultivate donors in order to receive gifts of art for the Norton’s collection, in collaboration with the Director & CEO and Chief Development Officer.
• Oversee Friends of American Art collector group and possibly create a Friends of European Art group, including developing annual program of special events and finding potential acquisitions for the group, in collaboration with Development colleagues.
• Write grants for curatorial projects in collaboration with the Chief Development Officer and Director of Institutional Giving
• Collaborate with Director & CEO and Chief Development Officer to solicit funds for acquisitions of European and American art exhibitions and programs.
• Develop and maintain relationships with collectors, donors, private funders, and foundations.
• Represent the museum at national and international art fairs, exhibitions openings, and art world events.

QUALIFICATIONS:

Strong candidates for the The Harold and Anne Berkley Smith Senior Curator of American and European Art position will possess:

• M.A. in Art History with a specialization in American and/or European art, Ph.D. preferred
• A minimum of 10 years of curatorial experience in American and/or European art with a history of innovative and meaningful exhibitions.
• Excellent writing skills demonstrated by authorship of publications or associated texts on various media platforms
• Strong public speaking skills and the development of public programs that contribute to meaningful dialogue with and among audiences
• Experience coordinating exhibitions from other institutions, smaller spotlight projects, and installing collection galleries
• Established relationships with curators, directors, dealers, auction professionals, critics, and journalists in the art world.
• Strong collaboration skills and knowledge of best practices
• Experience facilitating national and international loans

COMPENSATION & BENEFITS

Salary is competitive and commensurate with experience.

Contact

To express interest in this role please submit your materials directly to Human Resources at [email protected]. All inquiries and discussions will be considered strictly confidential.

The Norton Museum of Art is an Equal Opportunity Employer and celebrates a diverse team of talented and dedicated staff, docents, and volunteers.

Research shows that women and individuals from underrepresented backgrounds often apply to jobs only if they meet 100% of the qualifications. We recognize that it is highly unlikely that an applicant meets 100% of the qualifications for a given role. Therefore, if much of this job description describes you, then you are highly encouraged to apply for this role.

The Norton Museum of Art is an Equal Opportunity Employer.

The Norton Museum of Art Summer Internship Program provides four undergraduate students the opportunity to gain practical art museum experience, engage in intellectual discourse, and develop professional skills. Throughout the seven-week program summer interns will:

• Work in departments throughout the Museum based on departmental needs.
• Lead tours through Museum special exhibitions and the Museum Collection.
• Participate in meetings with art world professionals and visit regional arts institutions.
• Engage in weekly readings, writing assignments, and discussions of current art historical and museum studies issues.
• Assist with museum event planning and community days.

Terms and Eligibility

The program is open to undergraduates at any accredited U.S. college or university, and to those who have earned a B.A. degree within the past year but are not currently enrolled in graduate school. All applicants must have successfully completed at least two college-level courses in art history. Interns will be paid and receive housing in West Palm Beach, FL.

Internship Dates: June 12, 2023 – July 28, 2023

Application Deadline: April 1, 2023

Applications must include all materials listed below. Incomplete applications will not be considered. Application materials will not be returned. 

• Norton Museum of Art Intern Application – Download here
• A typewritten personal statement of no more than 500 words
• Two letters of recommendation from academic or professional references
  • Letters must be sealed and signed across the flap by the recommender.
  • Letters can be sent with your application or separately for receipt by April 1, 2023
• Resume
• Official college transcript

All internship applications should be mailed to:

Norton Museum of Art

Jodi Sypher, Director of Adult Learning and Engagement

1450 S Dixie Avenue

West Palm Beach, FL 33401

For more information, contact Jodi Sypher, Director of Adult Learning and [email protected] 

The Norton Museum of Art is an Equal Opportunity Employer and celebrates a diverse team of talented and dedicated staff, docents, and volunteers.

Research shows that women and individuals from underrepresented backgrounds often apply to jobs only if they meet 100% of the qualifications. We recognize that it is highly unlikely that an applicant meets 100% of the qualifications for a given role. Therefore, if much of this job description describes you, then you are highly encouraged to apply for this role.

The Norton Museum of Art is an Equal Opportunity Employer.

The Norton Museum of Art is seeking an Event Coordinator to support the Event Services and Special Events program, assisting with the coordination of both internal and external events. Internal event support includes: the annual fundraisers (Gala and ArtBeat) with responsibilities not limited to event logistics, vendor and donor relationships, and private event opportunities for Museum leadership. External event support includes: overseeing event rental staff and outside vendors in a way that produces an excellent service experience for customers, provide day-of venue coordination for events, and enhance vendor, donor, and client relationships with the Museum. The Event Coordinator will report directly to the Director of Event Services, and work closely with Event Services and Development team members.

RESPONSIBILITIES:

Responsibilities include, but are not limited to:

• Work directly with Event Services clients to obtain all event information to create, coordinate, and manage layout and event flows for internal staff and external vendors
• Work synergistically with all departments of the Museum to create a seamless event experience for event attendees, staff and Museum visitors
• Work with Constellation Culinary Group’s Director of Catering and Event Manager; meet regularly before and during the event to plan and review operational items pertaining to day-of logistics and execution
• Assist in the maintenance of the event schedule and represent the event program, as needed, at Museum Operations meetings to review any details or conflicts
• Review all vendor logistics with Director of Event Services, and work with vendors to arrange all details

Special Events:

• Work with in-house/external event design teams to negotiate with vendors (rentals, lighting, catering, entertainment, hotel(s), etc.) and obtain contracts, as needed
• Assist, as needed, with the planning and implementation of three major fundraising events
• Review all décor elements with Development Officer, and work with vendors to arrange all details
• Serve as staff liaison for event site and support personnel, vendors, and artists if applicable

Other:

• Assist with maintenance of constituent records in the Museum’s database for accuracy
• Assist with print materials and mailings as needed, ensuring conformity to Museum branding guidelines
• Assist with weekly tracking and reporting, as needed
• General administrative tasks, including answering phones, managing RSVP lists and email accounts, and other items as needed
• Handle confidential information appropriately
• Attend evening and weekend events/fundraising activities and assist as needed
  

QUALIFICATIONS:

• Two or more years’ event/catering management experience
• BA/ BS required
• Museum or cultural institution experience preferred, but not required
• Experience working with Altru or CRM/ EMS database is a plus
• Ability to work weekend, evening and holiday hours
• Proficient in Microsoft Office
• Canva experience preferred
• Excellent written and verbal communications skills a must
• Must be able to adhere to deadlines, manage multiple projects and handle confidential information appropriately
• Attention to detail and accuracy required

PHYSICAL REQUIREMENTS: 

• This position will require weekend, evening and possible holiday hours. The person in this position must be able move about inside and outside the office, stand for long periods of time (up to at least 4 hours), ability to access and operate computer and other office equipment; and ability to lift, move or carry up to twenty- five (25) pounds.

Apply Now

 The Norton Museum of Art is an Equal Opportunity Employer and celebrates a diverse team of talented and dedicated staff, docents, and volunteers. 

Research shows that women and individuals from underrepresented backgrounds often apply to jobs only if they meet 100% of the qualifications. We recognize that it is highly unlikely that an applicant meets 100% of the qualifications for a given role. Therefore, if much of this job description describes you, then you are highly encouraged to apply for this role.

Communications Assistant is responsible for providing administrative support to the Media Relations and Marketing and Advertising teams, to support the overall strategy and implementation of the Norton Museum of Art’s marketing and communications plans. The Communications Assistant will report directly to the Chief Media Relations Officer but will work in a collaborative environment to support both the Media Relations Officer (responsible for all earned media and public relations at the Museum) and the Marketing and Advertising team (responsible for all paid media and marketing strategies).

Essential Duties and Responsibilities

Responsibilities include, but are not limited to:

• Assists with the organization and implementation of the Museum’s content strategy; working cross-departmentally with museum staff to identify and draft content for Museum email communication and social media channels.
• Supports management of external website manager to coordinate updates and website materials.
• Works in partnership with Creative Services team to support project management and all deliverables for marketing and promotional materials
• Collaborates with Museum Services and Visitor Experience to ensure monthly visitor reports are received, reviewed, and supporting overarching communication strategies for Media Relations and Marketing and Advertising teams
• Supports the Marketing and Advertising and Creative Services teams in the organization of the Norton communications toolbox (which includes but is not limited to leadership bios and headshots, news release, branding and style guide, digital asset library, and media database.)
• Assists with Marketing Committee meetings, from sending invitations, and meeting preparation, to generating minutes for Museum’s permanent records
• Keep editorial and community calendars updated with Norton exhibitions and programs.
• Assists with the organization and execution of various press tours and events. Organizing press materials and up to date for media visits, and performing other administrative tasks as needed.
• Tracks expenses for Media Relations and Marketing and Advertising budgets to support quarterly reviews with the Museum’s Finance team.
• Assists with internal and external special events (daytime and occasional evening), supporting Media Relations needs in interfacing with attendees from the press and supporting onsite Photography and Video.
• Performs other duties and responsibilities, as assigned.

Qualifications

• Bachelor’s degree or equivalent required
• Proficiency in MS Office with expertise in Microsoft Word, PowerPoint, and Excel; commitment to become proficient in Altru software systems used throughout the Museum
• Minimum of 2 years of relevant/applicable work experience preferred
• Detail oriented and comfortable working in a fast-paced office environment
• Excellent communication skills including oral, written, active listening and presentation skill
• Superior organization and time management skills; dedication to completing projects in a timely manner
• Positive attitude, flexible, team-oriented, results-driven and demonstrated initiative
• The ability to participate in occasional evening and weekend events
• Effective problem-solving skills

Physical Requirements

• The person in this position must be able move about inside and outside the office; to frequently communicate with managers and employees, ability to access and operate computer and other office equipment; and ability to lift, move or carry up to ten (10) pounds.

For immediate consideration, please send an email with your resume, cover letter and references to: [email protected]. No telephone calls please.

The Norton Museum of Art is an Equal Opportunity Employer and celebrates a diverse team of talented and dedicated staff, docents, and volunteers.

Research shows that women and individuals from underrepresented backgrounds often apply to jobs only if they meet 100% of the qualifications. We recognize that it is highly unlikely that an applicant meets 100% of the qualifications for a given role. Therefore, if much of this job description describes you, then you are highly encouraged to apply for this role.

JOB SUMMARY: 

The security officer is responsible for the overall security and safety of the visitors, staff, collections, and visitors of the Norton Museum of Art and its campus, which includes the garden, Cranesnest Way houses and parking lot. This includes providing excellent customer service to our visitors, staff, and contractors in a friendly, respectful manner, observing and reporting any irregularities.

 RESPONSIBILITIES:

• Safeguard the museum’s artwork in and outside the museum galleries.
• Safeguard the physical plant and assets using effective security patrols.
• Understand all museum procedures and assist contractors, visitors, and staff.
• Conduct yourself in a welcoming, pleasant manner when greeting or speaking with Museum visitors.
• Work closely with the Visitor Experience staff when encountering a problem in the Museum galleries or public spaces.
• Officer must be able to follow directions and react quickly during emergency situations.
• Provide timely and accurate information to the security Supervisor on unusual conditions or situations.
• Speak clearly over a two-way radio and be understood by other members of the staff.
• Officer must be able to work effectively and courteously with diverse groups of visitors and staff.
• Routinely completes daily patrol schedule for areas assigned within time frequency provided.
• Perform other duties as assigned by Security Supervisor.
• Conduct oneself in the best interest of the Museum.

QUALIFICATIONS:

• High School diploma or equivalent.
• Knowledge of security and safety procedures
• Ability to read, write, and speak fluent English, and follow written and oral instructions.
• Ability to communicate clearly, effectively, and professionally with visitors and staff.
• Ability to stand or walk a patrol 7 or more hours per shift.
• Demonstrate ability to act courteous and professional with visitors, staff, and contractors.
• Able to work outside in the elements.
• Able to work until 10 pm on Fridays or later when necessary.

Apply Now

The Norton Museum of Art is an Equal Opportunity Employer and celebrates a diverse team of talented and dedicated staff, docents, and volunteers.

Research shows that women and individuals from underrepresented backgrounds often apply to jobs only if they meet 100% of the qualifications. We recognize that it is highly unlikely that an applicant meets 100% of the qualifications for a given role. Therefore, if much of this job description describes you, then you are highly encouraged to apply for this role.

The Norton Museum of Art is an Equal Opportunity Employer.

The Visitor Experience Manager is responsible for the day-to-day management of the Visitor Experience team, supporting the Senior Visitor Experience Manager in creating a world-class experience for the Norton’s visitors. This position is responsible for handling administrative tasks, working with the Director of Museum Services on the museum’s data management initiatives, and providing leadership to the Visitor Experience associates.

Responsibilities include but are not limited to:

Management of the Visitor Experience Associate team:

• Provide day-to-day leadership, problem-solving, and guidance for all members of the Visitor Experience team, be it in interactions with visitors or other staff.
  • Availability to step in and assist associates with questions and concerns as needed.
• Promote a positive attitude and work environment as well as facilitate team building activities that encourage high morale among staff.
• Responsible for updating and maintaining the Visitor Experience Standards of Operating Procedures, the Visitor Experience Handbook, and updating it on an annual basis.
  • The handbook outlines general Visitor Experience Associate responsibilities, FAQs on museum policies, and provides customer service guidelines on a variety of issues.
  • The handbook is reviewed and approved by the Director of Museum Services.
• Maintain a professional, approachable appearance and actively interact with Museum visitors in the galleries.
• Create the daily event schedule for the morning VE and Security meeting on a weekly basis.
• Keep all VE associate reference materials up to date as needed.
• Answer telephone, online and in-person inquiries about the Museum, as needed.
• Review the museum website, and other public facing materials to ensure that they are accurate or how it can improve or be refined.
• Create the bi-weekly Visitor Experience Associate shift schedule, with final approval provided by the Senior Visitor Experience Manager.
• Reconciling and approval of cash drawers.
• Keep inventory of all VE materials and place orders for additional stock as needed.
• Take minutes during monthly VE team meetings.

Museum Data Administration:

• The Visitor Experience Manager will work directly with the Director of Museum Services on the following:
  • The accurate documentation for the museum’s public and private events, along with monthly reporting on event attendance.
  • Utilizing Blackbaud Altru to create scheduled programs and working collaboratively with other museum staff to document program attendance.
  • Responsible for the capture and documentation of all attendance of the museum’s public tour programs.

Collaboration with other museum staff and general museum business 

• Creative Services:
  • Participate in the creation of signage for visitor use.
• Museum Store:
  • Keep Store staff up to date on museum programs and special offers for visitors.
• Learning and Community Engagement:
  • Work closely with the Learning and Community Engagement Administrative Assistant on ensuring that all museum public programs are correctly documented in Altru.
  • Provide feedback to LCE staff on how the VE team can support LCE programming and data collection efforts.
• Development:
  • Work with Special Event and Event Services teams on how VE staff can support their program areas in welcoming guests to the museum.
  • Participate in Development team events and projects as needed.
• Facilities and Security:
  • Ensure the Visitor Experience team follows necessary museum guidelines and prioritizes the safety of visitors and the Collection.
  • Partners with Security to provide a seamless experience for all visitors to the museum.

Other projects as assigned.

Qualifications: 

• Excellent customer service skills including strong verbal and written communication skills.
• Comfortable leading the Visitor Experience team and capable of handling challenging visitor interactions with grace.
• Able to work collaboratively with colleagues, prepared to participate in and lead meetings with other museum staff.
• Proficient in MS Office, particularly Outlook, Word, PowerPoint, and Excel.
• Experience working with Paycom or another timecard management system is preferred, but training will be provided.
• Experience with Blackbaud Altru software or another CRM/POS is preferred, but training will be provided. Candidate must be willing to achieve a high level of proficiency with this system.
• Experience working in a retail environment, hospitality, managing guests, and team leadership is preferred.
• Education: Bachelor’s degree required. Hospitality and Tourism Management Degrees preferred.
• Candidates should be willing to work Friday evenings and weekends. This position will have a rotating schedule to ensure coverage.
• Bi-lingual in English and Spanish is preferred, but not required.

Physical Requirements:

• The person in this position must be able move about inside and outside the office; to frequently communicate with managers and employees, ability to access and operate computer and other office equipment; and ability to lift, move or carry up to twenty (20) pounds.

Apply Now

For immediate consideration, please send an email with your resume, references, and cover letter to: [email protected].

The Norton Museum of Art is an Equal Opportunity Employer and celebrates a diverse team of talented and dedicated staff, docents, and volunteers.

Research shows that women and individuals from underrepresented backgrounds often apply to jobs only if they meet 100% of the qualifications. We recognize that it is highly unlikely that an applicant meets 100% of the qualifications for a given role. Therefore, if much of this job description describes you, then you are highly encouraged to apply for this role.

The Visitor Experience Tour Coordinator oversees the Norton’s Private Adult Group Tour program at the Norton. This person handles the group reservation process, stewarding customer relationships, and manages the onsite coordination of adult group tours alongside the greater VE team. This person works closely with the museum’s Docent and Volunteer Manager. The Visitor Experience Tour Coordinator reports to the Senior Visitor Experience Manager.

Responsibilities include but are not limited to:

Managing the Private Adult Group Tour program:

• The Visitor Experience Tour Coordinator as part of the greater Visitor Experience team will do the following:
• Book tour reservations with diverse adult organizations and clubs.
• Maintain an active relationship with tour groups to ensure repeat visitation.
• Will require active communication and outreach with organizers over an extended period.
• Schedule tours on the museum’s calendar, ensuring no conflict with other museum programs or events.
• Create and oversee reservations, process payment via Altru, and manage organization contracts with the museum.
• Update and maintain the museum’s Group Tour Standard Operating Procedures.
• Collect feedback, via surveys, to improve the tour program.
• Report monthly on tours attended and follow up on any outstanding balances or issues to conclude.
• Coordination of tours once they arrive on site alongside Visitor Experience staff, ranging from group arrival, check in, and introduction to touring docent(s).
• Responsible for confirming that tours have been checked in and documented correctly.
• Working cross departmentally on the management of VIP Tours to the museum.
• Maintain and update a tour organization contact list.
• Monthly check in with the Senior Visitor Experience Manager and the Director of Museum Services regarding status of the tour program.

As part of the Visitor Experience team:

• Availability to step in and assist with guest questions and concerns as needed.
• Availability to step in and assist associates with questions and concerns as needed.
• Maintain a professional, approachable appearance and actively interact with Museum visitors in the galleries.
• Work with the Director of Museum Services in regularly reviewing how visitors experience group tours and how it can improve or be refined.
• Participate in regular meetings with other museum departments.
• Answer telephone, online and in-person inquiries about the Museum, as needed.

Other projects as assigned.

Qualifications: 

• Proficient in MS Office, particularly Outlook, Word, PowerPoint, and Excel.
• Excellent customer service skills including strong verbal and written communication skills.
• Able to work collaboratively with colleagues, prepared to participate in and lead meetings with other museum staff.
• Organized, with demonstrated ability to work independently.
• Experience with Blackbaud Altru software or another CRM is preferred, but training will be provided.
• Experience working in a retail environment, hospitality, or another non-profit managing guests, and team leadership is a plus.
• Availability to work Friday evenings and weekends is a plus.
• Education: Bachelor’s degree required. Hospitality and Tourism Management Degrees preferred.
• Bi-lingual in English and Spanish is preferred, but not required.

Physical Requirements:

• The person in this position must be able move about inside and outside the office; to frequently communicate with managers and employees, ability to access and operate computer and other office equipment; and ability to lift, move or carry up to twenty (20) pounds.

Apply Now

For immediate consideration, please send an email with your resume, references, and cover letter to: [email protected].

The Norton Museum of Art is an Equal Opportunity Employer and celebrates a diverse team of talented and dedicated staff, docents, and volunteers.

Research shows that women and individuals from underrepresented backgrounds often apply to jobs only if they meet 100% of the qualifications. We recognize that it is highly unlikely that an applicant meets 100% of the qualifications for a given role. Therefore, if much of this job description describes you, then you are highly encouraged to apply for this role.

The Visitor Experience Associate is a part time position that serves as the welcoming face of the Museum to the public. The VE Associate, fulfills an array of functions such as checking in visitors, crowd and que management, membership sales, and providing visitors information on exhibitions and programs. This position reports to the Director of Visitor Experience.

Responsibilities include but are not limited to:

• Working closely with the public by welcoming museum visitors and directing them to exhibition spaces, public programs, or to ongoing tours, with an engaging, approachable demeanor.
• Hosting a space, being prepared to answer questions regarding museum programs or collections.
• Working alongside Security to enforce museum visitor policies and keep the Collection safe.
• Collect attendance information on general admissions, group tours, public programs, and recording via Altru, the museums admission and data management software.
• Promoting Museum membership benefits and opportunities, and handling associated admission and membership sales, done via cash, check, or credit.
• Managing the Museum’s parking lot, assisting visitors with parking kiosk payments, and providing direction to incoming visitors.
• Other duties as assigned, such as assisting with Development, Education and Membership events, as required, particularly during high season.

Qualifications: 

• Must be proficient in MS Office, particularly Outlook, Word, and Excel.
• Excellent verbal communication skills, good judgement, and strong customer service skills.
• Associates often have to coordinate with their fellow associates and think on their feet, so good teamwork is necessary.
• Altru software experience is preferred but training is provided.
• Experience working in a retail environment or guest management is a plus.
• Ability to sit or stand for long periods of time, potentially outdoors.

Physical Requirements:

• The person in this position must be able move about inside and outside the office; to frequently communicate with managers and employees, ability to access and operate computer and other office equipment; and ability to lift, move or carry up to twenty (20) pounds.

Apply Now

For immediate consideration, please send an email with your resume, references, and cover letter to: [email protected].

The Norton Museum of Art is an Equal Opportunity Employer and celebrates a diverse team of talented and dedicated staff, docents, and volunteers.

Research shows that women and individuals from underrepresented backgrounds often apply to jobs only if they meet 100% of the qualifications. We recognize that it is highly unlikely that an applicant meets 100% of the qualifications for a given role. Therefore, if much of this job description describes you, then you are highly encouraged to apply for this role.